Joe Espinoza
Pueblo,CO
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Belmont Dental Care
Pueblo, CO
02.2024 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Coordinated the delivery of care between various departments within the facility.
General Manager
SalonCentric
Pueblo, CO
01.2022 - 12.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
Salon Manager
Ulta Salon
Pueblo, CO
04.2017 - 10.2021
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Maintained accurate financial records of all salon transactions.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Initiated marketing campaigns to drive more traffic into the salon.
- Monitored employee performance to ensure quality services were delivered consistently.
- Ensured compliance with state regulations regarding cosmetology practices.
- Created monthly reports that tracked progress towards goals set by ownership.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Scheduled employees and oversaw customer appointment calendar.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Resolved guest complaints.
- During tenure, hired, developed, and managed many staff.
- Analyzed and recorded personnel and operational data and wrote activity reports.
Salon Cosmetologist
Headlines The Salon
Pueblo, CO
01.2008 - 12.2017
- Performed hair services including coloring, cutting, styling and blow-drying.
- Maintained cleanliness of salon by sweeping, mopping floors and sanitizing equipment.
- Greeted customers in a friendly manner to create a welcoming atmosphere.
- Assisted with retail sales of products related to beauty treatments.
- Consulted with clients about their desired look prior to providing services.
- Explained different services available and assisted clients in selecting the best option for them.
- Advised clients on proper home care techniques for their hair or skin type.
- Followed safety protocols when handling chemicals, dyes and other materials used during treatments.
- Kept up-to-date on new trends, techniques and products relating to cosmetology industry.
- Attended educational seminars and workshops to stay current on the latest developments in the field.
- Managed appointment bookings and provided confirmation calls to ensure customer satisfaction.
- Ensured all supplies were stocked properly before each shift began.
- Prepared work area prior to start of each service with necessary tools like combs, brushes, scissors.
- Educated clients regarding scalp conditions that may require medical attention.
- Discussed pricing options with customers prior to beginning treatment ensuring full understanding before proceeding.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Cosmetology Instructor
Paul Mitchell The School
Colorado Springs, CO
02.2009 - 04.2011
- Evaluated student performance through written tests and practical assignments.
- Supervised clinical experiences in the college salon or spa setting.
- Mentored students as they practiced their newly acquired skills on clients in the salon and spa environment.
- Organized classroom activities such as quizzes and competitions to evaluate student knowledge levels.
- Assessed student progress by providing feedback on technique accuracy during practical assessments.
- Advised students on job search strategies such as resume writing and interview techniques.
- Managed inventory of supplies needed for course instruction.
- Utilized technology to enhance learning experience for students.
- Ensured safety protocols were followed throughout all classes.
- Reviewed state board regulations related to licensure requirements for cosmetologists.
- Maintained records of attendance and grades for each student enrolled in the program.
- Prepared reports outlining program objectives achieved at semester end.
- Incorporated new teaching methods into curriculum based on industry advancements.
- Attended conferences related to best practices in cosmetology instruction.
- Created lesson plans that included lectures, demonstrations, hands-on practice sessions, and field trips.
- Developed modern curriculum based on current hairstyle, nail, and skin care trends.
- Kept detailed student records, monitoring progress and growth to provide individual support.
- Organized hair shows and competitions for students.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
Education
Graduate Certificate - Cosmetology
Toni&Guy Hairdressing Academy
Colorado Springs, CO01-2005
Skills
- Dental assessment experience
- Secretarial duties
- Bookkeeping
- Dental insurance expertise
- X-ray interpretation skills
- Accurate filing proficiency
- Continuing education
- Cosmetology skill building
- Career advising
- Teaching strategies
- Professional ethics
- Haircare course management
- Marketing techniques
- Cosmetology
- Board examination preparation
- Lesson Planning
- Student assessment
- Advanced cosmetology trained
- Good Telephone Etiquette
- Leadership
- Supervision and leadership
- Training & Development
- Multitasking Abilities
- First Aid/CPR
Certification
- Cosemtologist Licenses
- CNA Licenses
Accomplishments
- FHI Brand Platform Artist
References
References available upon request.
Timeline
Treatment Coordinator
Belmont Dental Care
02.2024 - Current
General Manager
SalonCentric
01.2022 - 12.2023
Salon Manager
Ulta Salon
04.2017 - 10.2021
Cosmetology Instructor
Paul Mitchell The School
02.2009 - 04.2011
Salon Cosmetologist
Headlines The Salon
01.2008 - 12.2017
Graduate Certificate - Cosmetology
Toni&Guy Hairdressing Academy
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