Brenda Watson
Collections Representative with 21 years' track record of providing exceptional customer service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft Office and data entry. Honest, collaborative and an individual of integrity.
Professional Collections Representative with 21 years of experience in the collections industry. Hardworking, friendly and a great negotiator. Mastery in locating debtors.
Firm Collections Representative with specialties in personal credit and business collections. Fantastic communication and negotiation skills. Experienced with multi-line phone systems and data entry.
Ambitious Collections Representative with 21 years of collections experience. Highly skilled in follow-ups, managing accounts and probing techniques. Work well independently or as part of team.
Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.
Enterprising collections representative well-versed in collections and ready to apply 21 years of professional experience to new role. Excellent communicator and closer with solid record of success.
Work History
Senior Collections Representative
27 Years 4 Months- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and contracts on accounts.
- Achieved performance goals on consistent basis.
- Collected documents and made portfolios for collections accounts.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Processed payments and applied to customer balances.
Education
High School Diploma
Bachelor of Accountancy - Accounting
Skills
Accomplishments
- Earned "Employee of the Month" Award in 2017 and 2018.
Certification
- Certified Public Accountant