Brenda Zaragoza
Las Cruces,NM
Summary
Results-driven Store Manager with expertise in customer service, team leadership, and inventory management. Proven track record in optimizing store operations and enhancing customer experiences.
Professional retail management professional with proven track record in leading store operations and driving sales growth. With a strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
18
18
years of professional experience
Work History
Store Manager
Sally's Beauty
Las Cruces, NM
07.2008 - Current
- Led daily operations, ensuring efficient store management and exceptional customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Developed and implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to inform merchandising decisions and improve product placement within the store.
Education
Business Management - Managment
Dona Ana Community College
Las Cruces, NM05-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Operations management
Accomplishments
- Increased sales by 50% by coaching department managers on new merchandising standards.
- Supervised team of 7-10 staff members.
- Exceeded monthly store sales goals 10 months in a row for the past 3 years.
- Achieved quarterly sale by completing more than expected with accuracy and efficiency.
- Managed a store that exceeded company expectations in every category during the 4 quarter.
Languages
Spanish
Native or Bilingual
English
Limited Working
Interests
-I am an outgoing person, love to talk to people and have a great personality I also believe i am a great learner and willing to learn what is needed for my position at work or what i am involved in
-I am also a strong believer in having family time and spending time with the family and doing activities with them I am a good team sport and support my kids sports that they are involved in I am also my sons school soccer team manager and treasure by doing venues and concession stands, order team uniforms and what they need
-I enjoy walking and going out to do outdoor activities I go to the GYM when i can
Timeline
Store Manager
Sally's Beauty
07.2008 - Current
Business Management - Managment
Dona Ana Community College