Brenda A. Lewis
Seattle,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
03.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Volunteer Coordinator
West Seattle Helpline
02.2019 - 01.2020
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
Education
Business Information Technology Program
South Seattle Community College
Seattle, WA01.2016
Computers - Computers
Seattle Central Community College
Seattle, WA06.1981
High School Diploma -
Garfield High School
Seattle, WA07.1980
Skills
- Product Knowledge
- Data Collection
- Report Generation
- Call Management
Timeline
Customer Service Representative
Progressive Insurance
03.2019 - 01.2021
Volunteer Coordinator
West Seattle Helpline
02.2019 - 01.2020
Business Information Technology Program
South Seattle Community College
Computers - Computers
Seattle Central Community College
High School Diploma -
Garfield High School
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