Brenda Alejandra Straffon
Pharr,TX
Summary
Dynamic phlebotomist with proven expertise at DHR Laboratories in specimen collection and patient care. Enhanced workflow efficiency, reducing turnaround time by 20%. Skilled in venipuncture and compassionate communication, I excel in delivering exceptional patient experiences while ensuring strict adherence to quality control protocols.
Overview
19
19
years of professional experience
Work History
Phlebotomist
DHR Laboratories
Edinburg, TX
10.2023 - Current
- Collected blood specimens using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed laboratory samples for testing, adhering to strict quality control protocols and procedures.
- Trained new phlebotomy staff on best practices for specimen collection and patient interaction techniques.
- Collaborated with healthcare professionals to coordinate efficient patient scheduling for blood draw appointments.
- Implemented process improvements that reduced turnaround time for specimen processing by enhancing workflow efficiency.
- Conducted regular inventory checks on supplies, ensuring availability of necessary materials for blood collection activities.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Registered Dental Assistant / Internal Marketer
Rodeo Dental and Orthodontics
Mission, TX
07.2013 - 02.2020
- Assisted in patient management, ensuring comfort and clarity during dental procedures.
- Prepared examination and treatment rooms, maintaining a clean and organized environment.
- Utilized digital radiography systems to capture accurate diagnostic images efficiently.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
- Implemented workflow improvements that streamlined appointment scheduling and reduced patient wait times.
- Ensured compliance with OSHA regulations and infection control protocols, promoting safety standards within the practice.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
Bartender/ Cashier
Sahadi Cafe
McAllen, TX
02.2007 - 02.2010
- Managed bar inventory and supplies, optimizing stock levels for operation.
- Trained and mentored junior bartenders, promoting skill development and teamwork.
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
- Collaborated with kitchen staff to coordinate timely drink service during peak hours, improving overall flow.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Phlebotomy Technician - Phlebotomy
Rgv College
Pharr, TX06.2023
Registered Dental Assistant - Dental Assistant
Kaplan College
McAllen, TX06.2013
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Specimen labeling procedures
- Blood culture collection
- Blood collection
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
DHR Laboratories
10.2023 - Current
Registered Dental Assistant / Internal Marketer
Rodeo Dental and Orthodontics
07.2013 - 02.2020
Bartender/ Cashier
Sahadi Cafe
02.2007 - 02.2010
Phlebotomy Technician - Phlebotomy
Rgv College
Registered Dental Assistant - Dental Assistant
Kaplan College