Brenda L. Abbas
Red Oak,IA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist II
Exact Sciences Laboratories
02.2019 - 10.2025
- Answer incoming calls, place outbound calls, as necessary.
- Ability to communicate information clearly during incoming calls.
- Ability to consistently demonstrate an understanding of key concepts and technical skills necessary to perform the role.
- Ability to accurately follow written and verbal instructions.
- Ability to work in a team environment.
- Ability to adapt to changing workloads quickly and efficiently.
Registration Scheduling Representative
Dean/SSM Maternal Fetal Medicine
05.2018 - 11.2018
- Managed appointment scheduling for high-risk maternal-fetal patients, ensuring timely access to care.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and appointment details.
Member Service Professional
Dane County YMCA-Northeast
05.2016 - 05.2018
- Provided exceptional customer support to enhance member satisfaction and retention.
- Resolved member inquiries efficiently, fostering positive relationships within the community.
- Collaborated with team members to streamline service processes and improve operational efficiency.
Education
Bachelor of Arts - Elementary Education
University of Northern Iowa
Cedar Falls, IASkills
- Call center experience
- Strong organizational skills
- Excellent problem solving abilities
- Disciplined, self-motivated, reliable
- Excellent verbal and written English communication skills
- Able to work successfully as part of a team
Timeline
Customer Support Specialist II
Exact Sciences Laboratories
02.2019 - 10.2025
Registration Scheduling Representative
Dean/SSM Maternal Fetal Medicine
05.2018 - 11.2018
Member Service Professional
Dane County YMCA-Northeast
05.2016 - 05.2018
Bachelor of Arts - Elementary Education
University of Northern Iowa