BRENDA L LANESTOZA-NAVARRO
Los Angeles,CA
Summary
A Hard working and highly motivated individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Operates well in both individual and team capacities with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Cashier Assistant
Greenleaf Kitchen & Cocktails
2017.10 - Current
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Bank Teller
Wells Fargo & Company
2021.05 - 2022.06
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
Sales Assistant
Shoes 4 Less
2015.01 - 2017.08
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Customer Service Associate
Pablo's Sunglasses
2013.07 - 2014.12
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
Bank Training Program Certificate -
JVS SoCal
Los Angeles, CA04.2021
High School Diploma -
Youthbuild Charter School of California
Los Angeles, CASkills
- Cash Handling
- Multitasking and Organization
- Phone and Email Etiquette
- Microsoft Office
- Customer Service
- Guest Services
Certification
- JVS So Cal Training/ January 2021-April 2021
Languages
Spanish
Professional Working
Timeline
Bank Teller
Wells Fargo & Company
2021.05 - 2022.06
Server/Cashier Assistant
Greenleaf Kitchen & Cocktails
2017.10 - Current
Sales Assistant
Shoes 4 Less
2015.01 - 2017.08
Customer Service Associate
Pablo's Sunglasses
2013.07 - 2014.12
Bank Training Program Certificate -
JVS SoCal
High School Diploma -
Youthbuild Charter School of California
- JVS So Cal Training/ January 2021-April 2021
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