Brenda Lee Spangler
Rock Spring,GA
Summary
I was the number one branch manager in the south for having the least amount of to collections. Every month was a great team leader. I enjoyed what I did helping people get money or refinance their homes or give them a personal loan if I had not had a stroke in December 2014 I probably would still be there. I loved it.
Overview
26
26
years of professional experience
Work History
Branch Manager
Citi Group Mortgage Servicing and Technology
06.1989 - 12.2014
- Managed daily operations of mortgage servicing department, ensuring compliance with regulatory standards.
- Implemented process improvements to enhance customer service and operational efficiency.
- Led training sessions for new staff on systems and best practices in mortgage technology.
- Coordinated communication between departments to streamline workflows and resolve issues.
- Oversaw performance reviews to assess team strengths and identify areas for development.
- Analyzed customer feedback to inform service enhancements and improve client satisfaction rates.
- Developed strategic initiatives aimed at optimizing loan processing timeframes.
- Facilitated regular team meetings to discuss objectives, progress, and align on priorities.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Education
Graduated 1976 - Finance
Jupiter High School
Jupiter, FL05.1976
Skills
I started out as a cashier with commercial credit The company went to a higher standards withCiti Group was either the company that I was with 25 yrs
Timeline
Branch Manager
Citi Group Mortgage Servicing and Technology
06.1989 - 12.2014
Graduated 1976 - Finance
Jupiter High School
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