Brendaliz Santillan
Monticello,NY
Summary
Accomplished Residential House Manager at The Center for Discovery, adept in property maintenance and elderly care, significantly enhancing resident satisfaction and safety. Excelled in staff training and financial management, fostering teamwork and collaboration. Demonstrated adaptability and professionalism, ensuring high-quality service and continuous improvement in a dynamic environment.
Overview
16
16
years of professional experience
Work History
Residential House Manager
The Center for Discovery
Harrison, NY
10.2017 - Current
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with daily hygiene and living tasks.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
Server
Villa Roma Hotel
Callicoon, NY
04.2016 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Registered Nurse
Centro De Salud De Lares Y Quebradillas
Puerto Rico
08.2008 - 05.2015
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Education
Associated - Registered Nurse
UNITEC Collage
Aguadilla,Puerto Rico 05.2007
Skills
- Elderly Care
- Property Maintenance
- Guest Relations
- Vendor coordination
- Exceptional organization
- Activities scheduling
- Staff Training
- Activity Supervision
- Appointment Coordination
- Employee Scheduling
- Event Planning
- Quality service
- Calendar Management
- Financial Management
- Teamwork and Collaboration
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Team Leadership
- HIPAA Compliance
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Positive Reinforcement
- Microsoft Office
- Team building
- Diversity and Inclusion
- Professionalism
- Continuous Improvement
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Residential House Manager
The Center for Discovery
10.2017 - Current
Server
Villa Roma Hotel
04.2016 - 09.2016
Registered Nurse
Centro De Salud De Lares Y Quebradillas
08.2008 - 05.2015
Associated - Registered Nurse
UNITEC Collage