Villa Associate
VillaSport Athletic Club And Spa
08.2021 - 11.2022
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Collaborated with team members to promote a harmonious work environment and deliver outstanding service.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.