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Brendan Barco
Gotha,FL
Summary
Forty years in the hospitality industry serving guests in numerous capacities from telephone operator to swimming pool technician.
Overview
42
42
years of professional experience
Work History
Guest Relations operator
Rosen Hotels and Resorts
Orlando, FL
03.2010 - 09.2025
- Served as Guest Relations operator from November 2017 to September 2025
- Served from March 10, 2010 to November of 2017 as night bellman for Front Services.
Golf starter
Marriott Grande Vista
Orlando, FL
11.2019 - 02.2023
- Managed tee time reservations and ensured smooth golf course operations.
- Coordinated player check-in process to enhance customer service experience.
- Oversaw starter duties, providing clear instructions to golfers on course etiquette.
- Implemented procedures for managing pace of play, improving overall guest satisfaction.
Golf starter/ player assistant part time
Villas of Grand Cypress
Orlando, FL
08.2019 - 11.2019
Cart attendant and driving range supervisor
Highlands Country Club
Highlands, NC
04.2001 - 11.2009
- Served as cart attendant and driving range supervisor for Ken Knight until move back to Florida.
Cart Attendant
Wildcat Cliffs Country Club
Highlands, NC
05.1994 - 10.1997
- Oversaw daily cart operations ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on best practices for cart management.
- Implemented safety protocols to enhance operational efficiency and minimize hazards.
- Coordinated with maintenance teams to ensure carts were in optimal working condition.
Front Desk Agent PBX Operator Bellhop
Bay Hill Country Club
Orlando, FL
11.1991 - 02.1993
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving concerns promptly.
- Coordinated reservations and maintained accurate booking records using property management systems.
- Trained new staff on front desk procedures and customer service best practices.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
Pool Technician
Aqua Blue Pools & Spas
Satellite Beach, FL
10.1983 - 10.1985
- Conducted routine maintenance and repairs on residential and commercial pool systems.
- Diagnosed and resolved water quality issues using advanced testing equipment.
- Educated clients on proper pool care and maintenance practices to enhance customer satisfaction.
- Implemented efficient cleaning procedures, improving overall service quality and time management.
- Developed customized maintenance plans tailored to individual client needs for optimal pool performance.
Material Controller
Matsushita Industrial Corporation
Franklin Park, IL
09.1983 - 09.1985
- Managed inventory levels to ensure optimal supply chain efficiency and prevent stock shortages.
- Coordinated material handling processes to optimize workflow and improve operational productivity.
- Implemented inventory tracking systems, enhancing accuracy in material availability reporting.
- Developed and maintained strong relationships with suppliers to streamline procurement processes.
Education
BSBA degree - Forsyth School of Business
Western Carolina University
Cullowhee, NC01-1991
AA liberal arts - undefined
Brevard Community College
01-1978
HS Diploma - undefined
Eau Gallie High School
Melbourne, FL01-1975
Skills
Attention to detail
Problem-solving
Teamwork and collaboration
Troubleshooting
Timeline
Golf starter
Marriott Grande Vista
11.2019 - 02.2023
Golf starter/ player assistant part time
Villas of Grand Cypress
08.2019 - 11.2019
Guest Relations operator
Rosen Hotels and Resorts
03.2010 - 09.2025
Cart attendant and driving range supervisor
Highlands Country Club
04.2001 - 11.2009
Cart Attendant
Wildcat Cliffs Country Club
05.1994 - 10.1997
Front Desk Agent PBX Operator Bellhop
Bay Hill Country Club
11.1991 - 02.1993
Pool Technician
Aqua Blue Pools & Spas
10.1983 - 10.1985
Material Controller
Matsushita Industrial Corporation
09.1983 - 09.1985
HS Diploma - undefined
Eau Gallie High School
AA liberal arts - undefined
Brevard Community College
BSBA degree - Forsyth School of Business
Western Carolina University