Brendan Coonce
Ocala,FL
Summary
Dependable and adaptable professional with a strong track record in both technical and customer-facing roles. Known for stepping into new challenges with focus and efficiency, delivering solid results even in high-pressure environments. Brings a collaborative mindset, sharp problem-solving skills, and a consistent commitment to doing quality work. Offers a well-rounded perspective shaped by diverse experiences, adding flexibility and a grounded approach to any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
USILACS
Ocala, FL
10.2018 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided exceptional technical assistance over phone and in person.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
Head Line Cook
Silver Springs Diner
Ocala, FL
10.2022 - 04.2024
- Led line cook team in meeting high-volume demands during busy services, maintaining exceptional food quality standards.
- Maintained a clean and safe kitchen environment, adhering to strict sanitation guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Provided support during staff shortages or unexpected absences, demonstrating adaptability and strong teamwork skills.
- Assisted in menu development process, contributing ideas based on current food trends and customer preferences.
- Improved kitchen efficiency by streamlining prep processes and optimizing workstations.
- Received and stored food supplies, raw materials and other ingredients.
- Monitored food temperatures to meet quality and safety standards.
- Communicated with management on food inventory stock to request order placement.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer-focused with professionalism and empathy
- Excellent communication and interpersonal skills
- Adaptable and quick learner with solid technical proficiency
- Strong problem-solving and critical thinking abilities
- Collaborative team player
- Dependable and reliable with strong work ethic
Certification
ServSafe Manager Certification
Certificate Number - 22570670
Expiration Date - 8/23/2027
Timeline
Head Line Cook
Silver Springs Diner
10.2022 - 04.2024
IT Specialist
USILACS
10.2018 - Current
High School Diploma -
Penn Foster Career School