Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Daly

Lubbock,TX

Summary

Dedicated team member with excellent communication skills and a keen ability to learn quickly. Extensive knowledge of the inner workings of healthcare with experience working with a multitude of diverse teams. Effective and efficient worker with a constant drive for team success.

Overview

3
3
years of professional experience

Work History

Patient Experience Advisor & Data Analyst

University Medical Center Hospital
Lubbock, Texas
08.2023 - Current
  • Designed and built reports for all areas of UMC leadership
  • Performed comprehensive experimental data to determine areas for improvement
  • Collaborated with different teams throughout the hospital to complete projects
  • Responsible for facilitating the UMC Sim Lab, completing over 300 simulations in the past year
  • Managed the Patient Experience Interns and coached them to understand what our department's role is within the scope of the health system
  • Advised all UMC Clinics and Labs in ways to improve their patient experience scores

Patient Experience Discharge Caller

University Medical Center Hospital
Lubbock, TX
02.2023 - 08.2023
  • Completed over 10,000 calls with patients 24 hours post discharge
  • Maintained a 100% attempt rate for all discharged patients from inpatient
  • Partnered MSICCU and CICCU to improve patient experience scores

Guest Services

Covenant Medical Center
Lubbock, TX
06.2021 - 01.2023
  • Kept record of all visitors in the hospital at any given time
  • Worked together with Security team to ensure BOLO list is up to date and not permitted entry
  • Helped in the facilitation of COVID tests for staff and their families

Education

Master of Health Science - Health Administration

Texas Tech University Health Sciences Center
Lubbock, TX
08-2025

Bachelor of Science - Kinesiology

Texas Tech University
Lubbock, TX
12-2022

Skills

  • Team Collaboration
  • Data Entry
  • Dependable and Reliable
  • Time Management
  • Patient interactions
  • Organizational Skills
  • Decision Making
  • Effective Communication

Timeline

Patient Experience Advisor & Data Analyst

University Medical Center Hospital
08.2023 - Current

Patient Experience Discharge Caller

University Medical Center Hospital
02.2023 - 08.2023

Guest Services

Covenant Medical Center
06.2021 - 01.2023

Master of Health Science - Health Administration

Texas Tech University Health Sciences Center

Bachelor of Science - Kinesiology

Texas Tech University

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Brendan Daly