Brendan Decker
Macomb,MI
Summary
IT student with personal experience and education ready to contribute to technical projects and support. Skilled in troubleshooting, network configuration, and hardware implementations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for reliability, problem-solving skills, and proactive approach to challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner
BJ's Detail Co. LLC
09.2021 - Current
- Developed and maintained strong relationships with clients and two dealerships, resulting in repeat business and referrals.
- Conducted daily operations, ensuring all tasks were completed accurately and efficiently.
- Organized days to ensure all work was completed the same day when possible, cleaning 2 to 5 cars per day.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Wireless Sales Expert
Wireless Advocates
08.2019 - 09.2021
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Maintained the highest-selling location in the country for one month selling nearly 150 phones.
- Promoted quality customer service by executing follow-up procedures.
- Remained up-to-date on both Apple and Android wireless devices to promote the latest technology.
- Assisted customers in setting up new devices, transferring data, and navigating device features efficiently.
Manager
Culver's Restaurant
06.2018 - 06.2019
- Managed and motivated employee teams of 5 to 10 people to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Applied Science - Information Technology - Network Security
Macomb Community College
Warren, MI05-2024
Skills
- Technical troubleshooting
- Customer relations
- Information security
- Hardware installations
- Presentation skills
- Software experience
- Verbal and written communication
- Operations management
- Strategic planning
- Cybersecurity fundamentals
- Technical support
Certification
- CompTIA A+ Certification
Timeline
Owner
BJ's Detail Co. LLC
09.2021 - Current
Wireless Sales Expert
Wireless Advocates
08.2019 - 09.2021
Manager
Culver's Restaurant
06.2018 - 06.2019
- CompTIA A+ Certification
Associate of Applied Science - Information Technology - Network Security
Macomb Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceQuote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
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