Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRENDAN DUFFY

Denver,CO

Summary

Experienced software Consultant with a proven record of developing innovative solutions to complex challenges and driving successful implementations. Skilled in technical design and implementation of customer requirements. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Organized trusted advisor acting as the point of contact for customer inquiries and requests.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consultant

BillingPlatform
11.2018 - Current
  • Perform application configuration, testing, and evaluation to ensure quality and consistency
  • Maintain an understanding of third-party systems and cloud integration tools and methods
  • Train user personnel in the use of BillingPlatform
  • Interact daily with business users to understand business processes and key requirements, proactively working to resolve client issues
  • Drive business process redesign conversations, keeping best practices in mind
  • Troubleshoot and resolve issues related to BillingPlatform configuration.

Technical Support Specialist

Oracle
06.2017 - 11.2018
  • Instruct customers on best practices and configuration of CPQ sites to ensure optimum functionality and performance is achieved to meet their business requirements
  • Investigate issues with CRM integration software including Salesforce, Oracle on Demand (OOD) package and MS Dynamics.

Education

Bachelor of Arts - Telecommunications and Information Management, English with a writing emphasis

Western Michigan University, School of Communications
Kalamazoo, MI
05.2015

Skills

  • SQL
  • REST API
  • Software Integrations
  • Pricing
  • Billing
  • Revenue Recognition
  • Report Design
  • Communication
  • Training
  • Documentation
  • Functional Demonstrating
  • Troubleshooting
  • Data Conversion
  • Best Practices and Standards
  • Systems Design Analysis
  • Business Solutions
  • Bug Fixes
  • Customer Implementation Support
  • Customer Decision Guidance

Certification

BillingPlatform Partner Essential Level 1

Timeline

Consultant

BillingPlatform
11.2018 - Current

Technical Support Specialist

Oracle
06.2017 - 11.2018

Bachelor of Arts - Telecommunications and Information Management, English with a writing emphasis

Western Michigan University, School of Communications

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