James Volkman
Poulsbo,USA
Summary
Analyst with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
25
25
years of professional experience
Work History
CONSULTANT
Mapes LLC
Oviedo, Florida
01.2026 - 02.2026
- Part-time consultant for the accounts receivable management industry
- Analyze client needs to develop tailored consulting strategies.
SOFTWARE DEVELOPER
Sj Technologies
Sugar Hill, Georgia
01.2024 - 08.2024
- Contributed to development, design, and maintenance of Finvi Artiva revenue cycle management system to ensure operational efficiency.
- Reviewed, modified, developed, and implemented software applications to enhance functionality and user experience.
- Monitored and resolved software defects to maintain system integrity and performance.
- Designed and automated Artiva workflows to enhance efficiency.
- Artiva script language, SQL, and InterSystems DBMS Caché
- Artiva Webstation customization
- Short-term contract with Bureau of Fiscal Service as part of the Cross Servicing Next Generation program that collects delinquent nontax debt owed to federal agencies.
CAREER SABBATICAL
Myself
Poulsbo, Washington
07.2021 - 12.2023
- Personal Sabbatical
BUSINESS ANALYST/HCx ADMINISTRATOR
Meduit RCM
Sartell, Minnesota
01.2023 - 06.2023
- Provided Revenue Cycle Management (RCM) solutions to more than 1,100 hospitals and large physician practices in 48 states.
- Developed and tested scripts for Finvi Artiva HCx debt collection software platform to enhance functionality.
- Executed SQL queries to manage data effectively.
- Troubleshot and resolved software defects, enhancing system reliability and user experience.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Collaborated with cross-functional teams to enhance operational workflows and efficiency.
- Programmed interfaces for accounts, payments, remits, demographics, and reconciliations, streamlining data integration.
- InterSystems Caché multi-model database
SOFTWARE DEVELOPER/BUSINESS ANALYST III
USCB America
Los Angeles, California
09.2020 - 07.2021
- Provided revenue cycle management (RCM) solutions to the largest health care systems, hospitals, physician groups, and teaching institutions across the country.
- Developed and implemented software applications, enhancing functionality and user experience
- Monitored and resolved software defects, ensuring system reliability and performance
- Computer programming (VBA-like language), InterSystems Caché SQL, SAP Crystal Reports, Power BI, and MS PowerShell
- Business Analysis, Design, Testing, Implementation, and Quality Assurance Testing
- Created and validated reports, ensuring accuracy and completeness for informed decision-making
- New client implementations for hospital chains and physician groups
- Programming of account, payment, remit, demographic, activity, and reconciliation interfaces
- Interface Development, Workflow, Scripting, Segmentation Filters, UI development, SQL, Advanced Troubleshooting
- Finvi Artiva RM accounts receivable management development
DATABASE REPORT WRITER
UCB, Inc.
Toledo, Ohio
06.2018 - 09.2020
- Assisted in the accounts receivable process for healthcare facilities, financial services businesses and government entities.
- Developed custom financial and operational reports and dashboards using Finvi Bridgeworks, Columbia Ultimate (CUBS), Rocket Software, Universe ODBC SQL, Pick/Basic, MS Excel, Python, Power BI, and MS PowerShell to meet specific business needs.
- Designed intuitive, interactive dashboards and visualizations that aligned with business goals
- Business Analysis, Design, Testing, Implementation, and Quality Assurance Testing
- Responded to data calls and ad hoc requests for information, providing accurate responses to stakeholders.
- Partnered with data owners and stakeholders to understand database schemas, relationships, and data integrity requirements
- Reviewed, modified, developed, and implemented software applications
- Worked with 3rd party vendors to onboard new software
- Assisted in troubleshooting and correcting software defects
- Managed Help Desk Queue
DATA ANALYST
Apex Systems
Deerfield, Illinois
03.2018 - 06.2018
- Facilitated the healthcare, pharmacy and retail of millions of customers and patients.
- Leveraged data visualization tools to present actionable business insights
- Built dashboards, reports, and visualizations to track KPIs and business performance
- Developed advanced DAX measures to enhance KPI tracking and analytical accuracy
- Developed tables, views, and materialized views using SQL, Access VBA, and MS Excel
- Identified and documented detailed business rules and use cases based on requirements analysis
- Researched and resolved issues regarding the integrity of data flow into databases
- Used Planview Enterprise Software, MS PowerPoint, MS Excel ODBC, MS Access VBA, and MS Power BI for vendor rate project
- Performed audit of vendor rates to ensure accuracy and compliance with standards
DATA ANALYST
Recovery Management Services
Warrenville, Illinois
05.2015 - 03.2018
- Utilized data visualization tools to effectively communicate business insights
- Identified and documented detailed business rules and use cases based on requirements analysis
- Researched and resolved issues regarding the integrity of data flow into databases
- Maintained ETL workflows for systems integration and business intelligence source tables from multiple data sources and vendors
- Managed business intelligence applications and data warehouse, serving as technical liaison for data warehouse and contact management system issues
- Worked closely with business stakeholders to further enhance data warehouse/business intelligence environments to meet operational objectives
- Developed tables, views, stored procedures, triggers, and materialized views using SQL
- Reviewed, modified, developed, and implemented software applications
- Automated data preparation, cleansing, and validation processes to enhance data quality and accessibility
- Provided second-tier production support for clients, troubleshooting authentication and aggregation issues with third-party vendor applications.
- Performed custom programming using Genesys Latitude, MS T-SQL, MS PowerShell, and MS VBA
- Worked exclusively in the area of higher education debt collections including Perkins Loans, Health Profession Loans, Institutional Loans and Student Receivables.
IT BUSINESS ANALYST
Harris & Harris, LTD
Chicago, Illinois
07.2014 - 05.2015
- Collaborated with internal and external healthcare and municipal clients to integrate client processes and procedures using Finvi CUBS Receivables Management Software.
- Data analysis, design, and testing of the custom programming applications between the client and host system
- Defined/improved business processes
- Researched root causes of issues to implement effective solutions
- Troubleshot reported application issues
- Managed ticket queue, documented troubleshooting and resolutions, and communicated with clients to ensure timely issue resolution
- Developed custom reports using PICK/BASIC and Accuterm scripting to fulfill client requirements
- Tested and implemented real-time payment processing
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
- Performed custom segmentation and profitability analysis to support targeted collection strategies
- Communicated directly with internal and external customers to understand their data needs, resolve quality issues, and meet key deadlines
- Worked with one of the nation's largest accounts receivable law firms specializing in healthcare, municipal, and energy receivables.
DATABASE ANALYST
Diaz Anselmo & Associates LLC
Naperville, Illinois
08.2013 - 07.2014
- Financial Reporting and Process Automation via CLS Collection-Master, Python, MS Access VBA, MS Access SQL, Excel, and DOS scripting
- Aggregated and analyzed data from multiple sources to support decision-making.
- Converted complex data into actionable insights for non-technical stakeholders
- Analyzed issues and proposed effective alternatives for resolution
- Collaborated with managers and end users to design application enhancements and automate manual processes
- Application support of Collection-Master Commercial Legal Software Collection System
- Performed daily, weekly, and monthly routine client procedures
- Provided legal services and collections to the banking and mortgage industries
DATA ANALYST/SOFTWARE DEVELOPER
Compusystems, Inc.
Lisle, Illinois
11.2012 - 08.2013
- Designed, coded, and debugged applications in various software languages
- Imported, cleaned, transformed, validated, and modeled data using UNIX, Linux, and Perl to ensure high-quality data for analysis
- Managed large DBMS functionalities to optimize database performance. SQL Programming and maintenance of trade show industry databases
- Initiated and completed project activities and work products to meet competing deadlines
- Provided implementation support and testing for new clients to facilitate seamless onboarding
- Executed routine client processes daily, weekly, and monthly to ensure consistent service delivery.
- Facilitated client meetings to define show objectives and managed timely delivery of all show requests
- Assisted with analytics and lead management services for live events, serving trade, association, corporate, and government event markets.
DATABASE PROJECT LEADER
Harris & Harris, LTD
Chicago, Illinois
09.2010 - 11.2012
- Coordinated with multiple vendors to implement ETL data processes and enhance payment programming
- Partnered with Client Services to develop custom reports, reconcile balances, and resolve inventory discrepancies
- Diagnosed and resolved internal and external end-user issues across various applications
- Program Analysis, Quality Control, and Testing for Third-Party programming consultants
- Finvi CUBS (Columbia Ultimate) Collections software support
- Managed letter design, testing, and mailings for government, utility, healthcare, retail, financial services, and credit card collections
- Daily Operational Activities using Linux and Pick/BASIC
- Utilized project management software tools to track project timelines, tasks, and deliverables.
- Oversaw project lifecycle from initiation to closure, ensuring milestones and objectives were met.
DATA ANALYST
True North AR/EOS CCA
Novato, California
03.2010 - 09.2010
- Developed, optimized, and maintained complex SQL queries to support reporting, analytics, and operational data needs
- Maintained databases, ensuring accuracy and integrity of information used across departments.
- Developed collection workflow strategies and analytics to enhance healthcare client outcomes
- Automated reporting and processes using Pick/DataBasic, VBScript, Accuterm Script, and Excel VBA to improve operational efficiency
- Finvi CUBS Collections applications support
- Developed and mailed outgoing letters for client communications
DATA ANALYST
Financial Credit Network, Inc.
Visalia, California
02.2008 - 11.2008
- Analyzed complex data sources and developed source-to-target mapping documents, including business transformation rules
- Report and Process Automation using MS VBScript, MS VBA, Accuterm Script, Microsoft Excel, and Active Perl
- Delivered custom and ad-hoc reports to meet specific stakeholder needs
- Automated queries from Finvi CUBS collection system to enhance collector performance measurement
- Instituted company-wide process improvement projects
- Provided technical support for Finvi CUBS Receivables Management application to enhance user experience.
- Technical support to both internal and external customers
- Instituted processes to ensure regulatory compliance across operations
DATA ANALYST
The Best Service Company
Los Angeles, California
06.2007 - 11.2007
- Led planning, design, development, testing, and delivery of reports to enhance data visibility
- Collaborated with cross-functional teams to identify data requirements.
- Delivered daily production support and maintained enterprise data warehouse to ensure data integrity
- Implemented automation processes to improve efficiency
- Analyzed large datasets to identify trends, patterns, and correlations for business insights.
- Documented business processes and procedures
- Performed maintenance of account workflow strategy in Finvi CUBS Account Flow Manager
- Outbound/Dialer Campaign Management using IAT CT Center
DATA ANALYST
Linebarger, Goggan, Blair & Sampson
Austin, Texas
04.2006 - 04.2007
- Designed and developed collection/call center analytics
- Collected, organized, and analyzed data from multiple sources, including marketing funnels, CRM systems, call center operations, and financial reporting tools
- Supported Operations by analyzing call center metrics such as response times, agent performance, customer satisfaction, and efficiency trends
- Delivered data analysis to inform operational decisions
- Executed custom and ad-hoc report requests utilizing MS Access, MS Excel, and MS VBA
- Developed and implemented Finvi CUBS (Columbia Ultimate) collections strategies
- Assisted team in achieving client compliance and due diligence goals
DATA ANALYST
Thornton Capital Advisors
San Diego, California
11.2004 - 04.2006
- Collected, analyzed, and interpreted large datasets to provide actionable insights that drove business decisions
- Developed and maintained performance reports using SQL Server and SAP Crystal Reports to support data-driven decision-making
- Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
- Automated processes with Finvi Artiva, MS VBScript, and ProComm Aspect scripting to enhance operational efficiency
- Implemented workflow management processes to improve efficiency within the Finvi Artiva collection system
- Managed predictive dialer campaigns using CT Vision (Finvi) Predictive Dialer to optimize outreach efforts
- Developed front-end applications using asp
- Processed incoming/outgoing payments (lockbox processing)
DATA ANALYST
ARS National Services
Escondido, California
02.2003 - 08.2004
- Business Requirements Definition and Gathering.
- Conducted comprehensive data, financial, statistical, and operational analyses to inform decision-making
- Applied credit scoring methodologies to optimize collections analytics for new and existing accounts
- Created and implemented Columbia Ultimate CUBS collection strategies using workflow management software
- Developed custom applications and various scripts to reduce and/or eliminate daily tasks
- Created detailed source-to-target mappings for data integration projects, enhancing data migration and integration processes
- Worked on a variety of small projects within/across departments, directed towards process integration
- Worked closely with outside letter vendor(s) to manage over 7 million annual mailings
- Managed and enhanced the IVR
DATA ANALYST
Nicor Gas
Naperville, Illinois
06.2001 - 02.2003
- Conducted data analysis, including statistical, gap, and financial analysis, using ACL, MS Excel, MS Access, and various statistical programs to support data-driven decision-making.
- Worked with project managers, architects, and other team members to define metrics and performance goals for solutions
- Developed several standalone applications for co-workers using Visual Basic with Microsoft Access as a back-end
- Managed full life cycle of short and long-term projects focused on process improvement and cost savings, including meter inventory reconciliation, gas loss analysis, and pressure regulation adjustments.
- Facilitated analysis and documentation for design of new business processes
- Work with project managers, architects, and other team members to define metrics and performance goals for solutions
- Developed several standalone applications for co-workers using Visual Basic with Microsoft Access as a back-end
Education
MASTER OF SCIENCE - MANAGEMENT INFORMATION SYSTEMS
Northern Illinois University
DeKalb, IL04-2002
BACHELOR OF SCIENCE - OPERATIONS MANAGEMENT INFORMATION SYSTEMS
Northern Illinois University
DeKalb, IL06-1999
Skills
- Business Analysis
- Data Analysis
- Process Automation
- Project Management
- Compliance
- Technical Skills
- Database Management
- Report Writing
- Programming
- Revenue Cycle Management
- Accounting
- Accounts Receivable Management
- Software Development
- Data Visualization
- Customer Service
- Business Intelligence
- ETL Processes
- Automation
- Application Development
- Software Testing
- Healthcare
- FDCPA
- Metro 2
- TCPA
- HIPAA
- HL7
- X12 EDI
- RCM
- EDI transaction sets
- Agile Methodology
- Business Processes
- Data Modeling
- Data Mining
- Data Profiling
- Analytical Skills
- Data Governance
- Process Mapping
- ETL
- Quantitative Analysis
- Statistics
- Data Mapping
- Vendor Management
- Workflow Automation
- Financial Modeling
- SDLC
- SQL
- MS Access VBA
- MS Excel VBA
- Python
- Powershell
- Perl
- Bash
- Crystal Reports
- ServiceNow
- JIRA
- APIs
- Multivalue
- MS Project
- MS Visio
- MS Sharepoint
- IVR
- Various Dialers
- Workflow Management
- Ontario Reports
- ODBC
- Power BI
- Artiva RM
- Artiva HCx
- Various Help Desk
- XML
- T-SQL
- JSON
- EPIC Mapping
- Text Editors
- DAX
- MS Excel
- PICK/Basic
- MS Powerpoint
- Ticketing Systems
- SFTP/FTPS
- SSMS
- Intersystems Cache
- SQL Server
- Rocket Universe
- MySQL
- MariaDB
- MongoDB
- Ingres
- U2 Universe
- JBase
- SQLite
- PICK
- MS Access
- D3/AIX
- Unix/Linux
- Windows Server
- ETL Tools
- BI Platforms
- Finvi Artiva
- Genesys Latitude
- Vertican Collection-Master
- Columbia Ultimate CUBS
- ChatGPT/Claude
- Julius AI
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Timeline
CONSULTANT
Mapes LLC
01.2026 - 02.2026
SOFTWARE DEVELOPER
Sj Technologies
01.2024 - 08.2024
BUSINESS ANALYST/HCx ADMINISTRATOR
Meduit RCM
01.2023 - 06.2023
CAREER SABBATICAL
Myself
07.2021 - 12.2023
SOFTWARE DEVELOPER/BUSINESS ANALYST III
USCB America
09.2020 - 07.2021
DATABASE REPORT WRITER
UCB, Inc.
06.2018 - 09.2020
DATA ANALYST
Apex Systems
03.2018 - 06.2018
DATA ANALYST
Recovery Management Services
05.2015 - 03.2018
IT BUSINESS ANALYST
Harris & Harris, LTD
07.2014 - 05.2015
DATABASE ANALYST
Diaz Anselmo & Associates LLC
08.2013 - 07.2014
DATA ANALYST/SOFTWARE DEVELOPER
Compusystems, Inc.
11.2012 - 08.2013
DATABASE PROJECT LEADER
Harris & Harris, LTD
09.2010 - 11.2012
DATA ANALYST
True North AR/EOS CCA
03.2010 - 09.2010
DATA ANALYST
Financial Credit Network, Inc.
02.2008 - 11.2008
DATA ANALYST
The Best Service Company
06.2007 - 11.2007
DATA ANALYST
Linebarger, Goggan, Blair & Sampson
04.2006 - 04.2007
DATA ANALYST
Thornton Capital Advisors
11.2004 - 04.2006
DATA ANALYST
ARS National Services
02.2003 - 08.2004
DATA ANALYST
Nicor Gas
06.2001 - 02.2003
BACHELOR OF SCIENCE - OPERATIONS MANAGEMENT INFORMATION SYSTEMS
Northern Illinois University
MASTER OF SCIENCE - MANAGEMENT INFORMATION SYSTEMS
Northern Illinois University