Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendan Caadi Francis

Tulsa,OK

Summary

Results-driven professional with over five years of experience in retail management and customer service. Skilled in team training, operational strategy, and customer relations, committed to driving performance improvements and exceeding expectations

Overview

13
13
years of professional experience

Work History

Store Manager

Sherwin-Williams
Tulsa, OK
07.2020 - 08.2025
  • Led daily store operations, ensuring adherence to company standards and policies.
  • Trained and mentored staff, fostering a culture of teamwork and accountability.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly.
  • Implemented visual merchandising strategies to enhance product presentation and customer engagement.
  • Chairperson for employee resource group, Tulsa District

Customer Service Supervisor

Customer Contact Channels
Tahlequah, OK
01.2018 - 07.2020
  • Oversaw daily operations of customer service team, ensuring compliance with company policies and performance standards.
  • Developed training programs for new hires, enhancing employee knowledge and service quality to include foreign call centers
  • Implemented process improvements that increased efficiency in handling customer inquiries and complaints.

Intelligence Analyst

Air Force
MIldenhall, UK
07.2012 - 11.2017

Education

No Degree - Commercial And Advertising Art

Savannah College of Art And Design
Savannah, GA
01-2028

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring

Timeline

Store Manager

Sherwin-Williams
07.2020 - 08.2025

Customer Service Supervisor

Customer Contact Channels
01.2018 - 07.2020

Intelligence Analyst

Air Force
07.2012 - 11.2017

No Degree - Commercial And Advertising Art

Savannah College of Art And Design