Brendan Gilligan
Colorado Springs,CO
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Sub-Contractor
Gilligan Inc.
Colorado Springs, CO
03.2005 - Current
- Remodeling kitchens and bathrooms
- Grounds keeping and fencing
- Basic automotive repair and maintenance
- Computer Repair
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained and updated required materials needed for assigned jobs to sustain inventory
- Cleaned and prepared worksites to eliminate possible hazards
- Worked closely with homeowners to ascertain specifics of project
Technical/Customer Support
Intuit
Orlando, FL
01.2023 - 04.2023
- Provided educational expertise and mentoring to junior team members.
- Answered Turbo Tax software related problems to provide solution.
- Evaluated and adopted new technologies to address changing industry needs
- Improved systems with addition of new features and infrastructure
Technical/Customer Support Agent
Intuit
Orlando, FL
01.2023 - 04.2023
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Shift lead
Casey’s Car Wash
Fort Collins, CO
09.2010 - 04.2012
- Greet and assist customers to determine their needs
- On-site maintenance
- Delegate employs to proper position and role
- Reconciliation of daily cash transactions
- Trained new employees and delegated daily tasks and responsibilities
- Responded to and resolved customer questions and concerns
- Completed store opening and closing procedures and balanced tills
- Helped store management meet standards of service and quality in daily operations
Yardman
All Rental Center
Colorado Springs, CO
09.2007 - 03.2009
- Instruct customers how to properly use tools/equipment to insure safe return of customer and equipment
- Managing/maintenance on all equip ranging from household drills to earth moving equipment
- Certified in propane and most heavy equipment.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Unloaded equipment and machinery materials from trucks and directed laborers to place stock in designated areas.
- Inspected product loads for accuracy.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality
- Inspected product loads for accuracy
- Repaired yard vehicles and maintained warehouse tools
Pizza Cook
Leon Gessi’s
Colorado Springs, CO
09.2006 - 08.2007
- Opened the restaurant
- Assessed customers needs in a polite timely manner
- Prepared raw materials for cooking by cutting vegetables and preparing dough
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
- Maintained well-stocked stations with supplies and spices for maximum productivity
Education
BA - Cyber Security
Colorado Technical University
Colorado Springs, CO 06.2016 - 12.2019
Skills
Subcontractor oversight
Good Telephone Etiquette
Teambuilding
Maintenance and Repair
Planning and Coordination
Daily workflows
Operations monitoring
Safety processes and procedures
Creative problem-solving
Account management
Client Service
Complaint resolution
Cash Handling
Technical Support
Customer service and support
Timeline
Technical/Customer Support
Intuit
01.2023 - 04.2023
Technical/Customer Support Agent
Intuit
01.2023 - 04.2023
BA - Cyber Security
Colorado Technical University
06.2016 - 12.2019
Shift lead
Casey’s Car Wash
09.2010 - 04.2012
Yardman
All Rental Center
09.2007 - 03.2009
Pizza Cook
Leon Gessi’s
09.2006 - 08.2007
Sub-Contractor
Gilligan Inc.
03.2005 - Current