Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brendan Gilligan

Brendan Gilligan

Colorado Springs,CO

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Sub-Contractor

Gilligan Inc.
Colorado Springs, CO
03.2005 - Current
  • Remodeling kitchens and bathrooms
  • Grounds keeping and fencing
  • Basic automotive repair and maintenance
  • Computer Repair
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Maintained and updated required materials needed for assigned jobs to sustain inventory
  • Cleaned and prepared worksites to eliminate possible hazards
  • Worked closely with homeowners to ascertain specifics of project

Technical/Customer Support

Intuit
Orlando, FL
01.2023 - 04.2023
  • Provided educational expertise and mentoring to junior team members.
  • Answered Turbo Tax software related problems to provide solution.
  • Evaluated and adopted new technologies to address changing industry needs
  • Improved systems with addition of new features and infrastructure

Technical/Customer Support Agent

Intuit
Orlando, FL
01.2023 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Shift lead

Casey’s Car Wash
Fort Collins, CO
09.2010 - 04.2012
  • Greet and assist customers to determine their needs
  • On-site maintenance
  • Delegate employs to proper position and role
  • Reconciliation of daily cash transactions
  • Trained new employees and delegated daily tasks and responsibilities
  • Responded to and resolved customer questions and concerns
  • Completed store opening and closing procedures and balanced tills
  • Helped store management meet standards of service and quality in daily operations

Yardman

All Rental Center
Colorado Springs, CO
09.2007 - 03.2009
  • Instruct customers how to properly use tools/equipment to insure safe return of customer and equipment
  • Managing/maintenance on all equip ranging from household drills to earth moving equipment
  • Certified in propane and most heavy equipment.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Unloaded equipment and machinery materials from trucks and directed laborers to place stock in designated areas.
  • Inspected product loads for accuracy.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality
  • Inspected product loads for accuracy
  • Repaired yard vehicles and maintained warehouse tools

Pizza Cook

Leon Gessi’s
Colorado Springs, CO
09.2006 - 08.2007
  • Opened the restaurant
  • Assessed customers needs in a polite timely manner
  • Prepared raw materials for cooking by cutting vegetables and preparing dough
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
  • Maintained well-stocked stations with supplies and spices for maximum productivity

Education

BA - Cyber Security

Colorado Technical University
Colorado Springs, CO
06.2016 - 12.2019

Skills

Subcontractor oversight

undefined

Timeline

Technical/Customer Support

Intuit
01.2023 - 04.2023

Technical/Customer Support Agent

Intuit
01.2023 - 04.2023

BA - Cyber Security

Colorado Technical University
06.2016 - 12.2019

Shift lead

Casey’s Car Wash
09.2010 - 04.2012

Yardman

All Rental Center
09.2007 - 03.2009

Pizza Cook

Leon Gessi’s
09.2006 - 08.2007

Sub-Contractor

Gilligan Inc.
03.2005 - Current

Similar Profiles

CREATE PROFILE
Brendan Gilligan