Brendan Hall
Pleasant Grove,UT
Summary
Dynamic and results-driven General Manager and Business Intelligence Analyst with 10+ years of experience in operations, analytics, and team leadership. Proven track record in growing revenue, improving operational efficiency, and delivering strategic insights through data. Skilled in tools such as Domo, Salesforce, SQL, and Excel with deep expertise in both customer-facing management and backend reporting.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Holiday Oil
10.2025 - Current
General Manager
Crave Cookies
09.2024 - 11.2025
- Led daily operations of a gourmet cookie store, overseeing a team of 15+ employees across front-of-house, kitchen, and delivery services.
- Increased store revenue by 35% over 6 months through strategic marketing, and local partnerships.
- Streamlined inventory and vendor management, reducing waste by 20% and cutting food costs by 12%.
- Implemented standardized training programs and operational SOPs, resulting in a 40% improvement in staff efficiency and a 25% reduction in onboarding time.
- Ensured compliance with local health and safety regulations, passing all inspections with top marks.
Business Intelligence Analyst Consultant
Consulting
06.2022 - 09.2024
- Work extensively collecting data, transforming, and creating visualizations to create data insights.
- Lead and refine analytics projects for Enterprise clients to meet reporting needs.
- Ensure project timelines are accurate and completed within allotted time.
- Communicate efficiently with stakeholders to identify key priorities.
- Continually QA and audit reports and datasets to ensure integrity and accuracy.
Business Intelligence Analyst
Domo, Inc.
03.2019 - 08.2022
- Create and manage department wide reporting. Communicate with leadership to identify reporting needs and create new support processes and workflows.
- Perform setup of support tools for new hires.
- Manage Salesforce queues to distribute tickets.
- Develop and implement training program for Support team, including 1x1 and group sessions.
- Lead team meetings reviewing goals, KPIs, and on-going training.
- Manage Salesforce and SQL queues to distribute tickets.
Business Intelligence Analyst
Clear Home, Inc.
03.2016 - 03.2019
- Transform data through ETL to create actionable reports.
- Ensure data accuracy across multiple platforms (Domo, Agemni, Salesforce, Salesrabbit).
- Manage 1000 plus users.
- Provide insight for reaching KPI goals.
- Identify profitable sales practices through sales trends.
Retention Specialist
Dialog Direct
03.2015 - 02.2016
- Maintained a position as a top 5 salesman.
- Worked with departing customers to identify pain points.
- Retain/resell customers on the value of the product.
Skills
- Domo Proficiencies
- ETL
- Beast Modes
- Users
- PDP
- Data connection
- Excel
- Google Sheets
- Office Tools
- Power BI
- Tableau
- Netsuite Administration
- Salesforce Administration
- Data analysis
- Snowflake
- Google analytics
- SQL queries
- Digital Ecommerce
- JSON
- Leadership
- Staff supervision
- Staff development
- Conflict resolution
- Coaching
- Scheduling
- Labor optimization
- Recruiting
- Training
- Budget management
- Cost control
- Waste reduction
- Revenue growth strategies
- P&L analysis
Timeline
Assistant Manager
Holiday Oil
10.2025 - Current
General Manager
Crave Cookies
09.2024 - 11.2025
Business Intelligence Analyst Consultant
Consulting
06.2022 - 09.2024
Business Intelligence Analyst
Domo, Inc.
03.2019 - 08.2022
Business Intelligence Analyst
Clear Home, Inc.
03.2016 - 03.2019
Retention Specialist
Dialog Direct
03.2015 - 02.2016