Brendan Hovis
Fairview Park,OH
Summary
Retail management professional with extensive experience in team leadership and customer relationship management. Proven ability to enhance operational efficiency through effective pricing compliance and quality assurance, ensuring customer satisfaction and driving sales.
Overview
32
32
years of professional experience
Work History
Lead Scan Coordinator
Fresh Thyme Market
Westlake, OH
09.2018 - Current
- Coordinated product scanning and labeling across multiple store departments for efficiency.
- Executed POS batches for pricing to ensure accurate transactions.
- Maintained and organized store displays, enhancing product visibility and aiding location activities.
- Reviewed scanned documents for quality and accuracy before finalization.
- Processed batches of pricing tags in accordance with established guidelines.
- Monitored inventory of scanning supplies and ensured equipment readiness.
- Submitted discrepancies in advertisements to HQ scan for prompt correction.
- Printed and displayed tags daily to maintain effective signage throughout the store.
- Ensure that I have the appropriate tags for line-drive sales and compile any discrepancies between tags and the printed ad.
Crew Member
Trader Joe's
Westlake, Ohio
05.2011 - 09.2018
- I have six years of experience in ordering products for the grocery department.
- Monitored inventory levels and restocked supplies as needed.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Stocked shelves and organized merchandise for visibility.
- Operated the cash register accurately and efficiently to process cash, check, or credit card transactions.
- Provided help throughout the store in all departments.
Assistant Manager
American Greetings Store
Erie, PA
07.2006 - 05.2011
- Streamlined daily operations to improve customer satisfaction and service efficiency.
- Delegated tasks to staff, establishing clear priorities and goals.
- Ensured adherence to visual standards set by company directives.
- Supervised team members and delivered ongoing training to maintain high customer satisfaction levels.
Assistant Manager
Disney Store
Erie, PA
11.2001 - 07.2006
- Trained new employees on company policies and customer service standards.
- Implemented an action plan with the sales team to achieve daily goals.
- Recruited and interviewed new associates, conducting thorough reference checks.
- Assisted the store manager in planning and executing visual merchandising strategies to enhance sales.
- Provided excellent customer service.
Floor Manager
Media Play
Erie, PA
11.1994 - 11.2001
- Recruited, trained, and scheduled sales associates across multiple departments to ensure optimal staffing and service levels.
- Assessed and provided feedback on performance to support associate development and improve team effectiveness.
- Directed execution of weekly and monthly visual planners.
- Verified daily cash reports and coordinated proper deposit of cash.
- Reported computer error logs from ten district stores to corporate offices to facilitate timely resolution of issues.
Education
Liberal Arts -
Penn State
Behrend PA06-1990
Skills
- Workflow optimization
- POS management
- Pricing compliance
- Pricing execution
- Customer relationship management
- Workflow optimization
- Team leadership and delegation
- Deadline-driven teamwork
- Problem solving
- Communication skills
- Workflow optimization
Timeline
Lead Scan Coordinator
Fresh Thyme Market
09.2018 - Current
Crew Member
Trader Joe's
05.2011 - 09.2018
Assistant Manager
American Greetings Store
07.2006 - 05.2011
Assistant Manager
Disney Store
11.2001 - 07.2006
Floor Manager
Media Play
11.1994 - 11.2001
Liberal Arts -
Penn State