Brendan Kelly
Saratoga Springs,NY
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
4
4
years of professional experience
Work History
Founder/Small Business Owner
4K Services
Albany , NY
1 2020 - 2024.08
- Oversaw 150,000+ man hours of work performed between two of the largest utility companies in the Northeast; National Grid and Avangrid.
- Established a successful business with $3M+ annual profits by identifying market needs and developing innovative solutions.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Enhanced operations across 16 counties, optimizing productivity and allocation.
- Expanded workforce from 2 to 40 employees, securing 4 new contracts.
- Created and facilitated on-site job estimates and quotes to engage prospective clients
- Scheduling/Coordinating with contractors to meet their short-term/long-term goals, Designing daily plans through CAD to meet NYSDOT compliance; adherence to all policies and safety procedures
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Created organization's mission and vision statements for use by employees.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
Player Services Host
Turning Stone Resort and Casino
Verona , New York
2019.01 - 2019.12
- Provided valuable input during player evaluations, contributing to roster decisions based on performance metrics and potential growth opportunities.
- Encountered 50+ incoming calls and player inquiries per day
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Achieved lifelong aspiration through proven work ethic, dedication and visualization.
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
Field Supervisor
Afrim's Sports
Albany , NY
2016.01 - 2019.01
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Met with customers to resolve issues and build productive relationships.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Planned and scheduled field activities according to set timelines and order of operations.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Education
Bachelor of Science - Business Management & Leadership
Le Moyne College
Syracuse, NY 2024.12 - Current
Skills
Microsoft Office: Word, Excel, Powerpoint, Project, Access
Remote Conferencing: Zoom, Skype, Microsoft Teams
Google Apps: Forms, Drive, Sheets
Client Service Management
References
- Lindsey Pepe, (518) 488-4315, United Utilities, Project Manager/National Grid Liaison
- Jim Murphy, (518) 410-9877, D&D Power, Project Manager
Timeline
Bachelor of Science - Business Management & Leadership
Le Moyne College
2024.12 - Current
Player Services Host
Turning Stone Resort and Casino
2019.01 - 2019.12
Field Supervisor
Afrim's Sports
2016.01 - 2019.01
Founder/Small Business Owner
4K Services
1 2020 - 2024.08
Similar Profiles
Juairra DorchyJuairra Dorchy
GSRP Lead Teacher at 4k Learning CenterGSRP Lead Teacher at 4k Learning Center
Jai TorinoJai Torino
Delivery Driver at 4K J.MILKA CORPORATIONDelivery Driver at 4K J.MILKA CORPORATION
Jesus Javier RubioJesus Javier Rubio
Asphalt Plant Manager at 4K MaterialsAsphalt Plant Manager at 4K Materials