Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendan LaFleur

Grand Island,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to overall success.

Overview

11
11
years of professional experience

Work History

DPI Flight

Walt Disney World Company
Orlando, FL
06.2022 - Current
  • Working in a dynamic environment that is rapidly changing to provide conflict resolution for 100s of guests a day.
  • Stayed up to date on changes and rules in a constantly changing environment
  • Analyzed guest concerns and implemented conflict resolution techniques to ensure prompt issue resolution.

Crew Lead

AMC Theaters
Eustis, FL
08.2021 - 05.2022
  • Directed daily activities of 5-10 team members to ensure operational efficiency.
  • Managed operational processes to provide clean and prompt service, enhancing overall guest experience.
  • Guided new employees in system operations by providing shadowing opportunities and practical experience.

Fulfillment Specialist

Target
Lady Lake Fl
05.2020 - 07.2021
  • Utilized inventory management system to efficiently select items for shipping preparation.
  • Streamlined preparation of hundreds of items for efficient packing and shipping.
  • Executed picking, packing, and fulfillment of online orders for guests.

General Manager

RaceTrac
Ocala Fl
03.2015 - 03.2020
  • Directed daily operational activities for a team of 20-30 employees, fostering productivity and collaboration.
  • Oversaw establishment of two store locations, providing essential training to team members on operational systems and food service practices.
  • Managed overall labor scheduling and order processes.
  • Implemented inventory management and sales strategies to achieve a 10% year-over-year sales increase.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
04-2029

No Degree - Information Technology And Mobile Desktop Support

Lake Technical College
Eustis, Fl
05.2022

Skills

  • Guest Service Excellence
  • Problem/Conflict Resolution
  • Operating Procedures and Policies
  • User Support
  • Effective listening skills

Timeline

DPI Flight

Walt Disney World Company
06.2022 - Current

Crew Lead

AMC Theaters
08.2021 - 05.2022

Fulfillment Specialist

Target
05.2020 - 07.2021

General Manager

RaceTrac
03.2015 - 03.2020

Bachelor of Science - Computer Science

Southern New Hampshire University

No Degree - Information Technology And Mobile Desktop Support

Lake Technical College