Brendan Louis
Brandon,FL
Summary
Obtain a position as a team player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to help achieve the company's goals.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE ACCOUNT ASSOCIATE
T-MOBILE
03.2022 - Current
- Provide effective and timely resolution of various customer inquiries and concerns
- Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
- Meet department productivity and quality standards
- Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help
LOAN OFFICER ASSISTANT & PROCESSING COORDINATOR
LOANFLIGHT LENDING LLC
10.2020 - 03.2022
- Calls new and existing leads to inquire about refinancing mortgages
- Helps gather disclosures and supporting documents to support Mortgage Loan Officers
- Keeps information in our data verification system updated and accurate
CLIENT SERVICE REPRESENTATIVE
QUEST DIAGNOSTICS
02.2016 - 10.2020
- Handled inbound and outbound inquiries regarding reporting patient results, tests and services questions, service failures concerns and other duties needed to provide superior service
- Reported laboratory results to clients and patients using established protocols
- Troubleshoot inquiries from doctors and medical assistants
- Followed-up with customers on issues that could not be resolved immediately
- Handled complex customer issues and ensured proper escalation, when appropriate
Education
HIGH SCHOOL DIPLOMA -
WHARTON HIGH SCHOOL
01.2008
Skills
- Strong communication skills
- Customer service expert
- Energetic work attitude
- Sharp problem solver
- Microsoft Office proficiency
Timeline
CUSTOMER SERVICE ACCOUNT ASSOCIATE
T-MOBILE
03.2022 - Current
LOAN OFFICER ASSISTANT & PROCESSING COORDINATOR
LOANFLIGHT LENDING LLC
10.2020 - 03.2022
CLIENT SERVICE REPRESENTATIVE
QUEST DIAGNOSTICS
02.2016 - 10.2020
HIGH SCHOOL DIPLOMA -
WHARTON HIGH SCHOOL
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