Brendan MacDonald
Grand Rapids
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front of House Manager
Monelli's Italian Grill And Sports Bar
03.2024 - Current
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Front of House Manager
The Cheesecake Factory
07.2022 - 02.2024
- Achieved senior level management
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Line Cook
The Cheesecake Factory
10.2019 - 01.2022
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Machine Operator
Packaging Corporation of America
01.2016 - 09.2019
- Responsible for achieving production requirements
- Ensured that all health and safety guidelines were followed
- Organized work to meet demanding production goals
- Maintained necessary level of communications between shifts
Head Cook/Server
Marinas Pizza
02.2014 - 01.2016
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Offered enthusiastic and personable service to all customers
- Trained and mentored new employees to achieve smooth operations across the restaurant
Shift Manager
McDonalds Corporation
01.2012 - 02.2014
- Managed inventory, employees, and day to day operations during my shift
- Trained and mentored new employees to maximize team performance
- Helped drive sales goals and achieve monthly quotas
- Kept employees operating productively and working on task to meet business and customer needs
- Politely and effectively assisted customers in person and via telephone
Education
Associate of Arts - Communications
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma - undefined
Braden River High School
Bradenton, FL2011
Skills
- Team building
- Self-Directed
- Critical Thinking
- Problem Resolution
- Relationship Building
- Active Listening
- Organizational Skills
- Multitasking Abilities
- Exceptional organizational skills
- Attention to Detail
Certification
- Serv-safe Manager- Active until 2027
- Serv-safe alcohol- Active until 2025
Timeline
Front of House Manager
Monelli's Italian Grill And Sports Bar
03.2024 - Current
Front of House Manager
The Cheesecake Factory
07.2022 - 02.2024
Line Cook
The Cheesecake Factory
10.2019 - 01.2022
Machine Operator
Packaging Corporation of America
01.2016 - 09.2019
Head Cook/Server
Marinas Pizza
02.2014 - 01.2016
Shift Manager
McDonalds Corporation
01.2012 - 02.2014
Associate of Arts - Communications
Grand Rapids Community College
High School Diploma - undefined
Braden River High School
Similar Profiles
Kylie RobertsKylie Roberts
Server at Monelli's Italian Grill And Sports BarServer at Monelli's Italian Grill And Sports Bar
Carrin HeilmannCarrin Heilmann
Bartender at Monelli’s Italian Sports Bar And GrillBartender at Monelli’s Italian Sports Bar And Grill
Joshua underhillJoshua underhill
Maintenance and Repair at Gusto Italian Grill & BarMaintenance and Repair at Gusto Italian Grill & Bar
Amyah KantzAmyah Kantz
Paid Internship - Tutoring at New City KidsPaid Internship - Tutoring at New City Kids
Vance ShepherdVance Shepherd
Trauma Sales Consultant at DePuy Synthes, Johnson & JohnsonTrauma Sales Consultant at DePuy Synthes, Johnson & Johnson