Brendan MacDonald
Grand Rapids
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front of House Manager
Monelli's Italian Grill And Sports Bar
03.2024 - Current
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Front of House Manager
The Cheesecake Factory
07.2022 - 02.2024
- Achieved senior level management
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Line Cook
The Cheesecake Factory
10.2019 - 01.2022
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Machine Operator
Packaging Corporation of America
01.2016 - 09.2019
- Responsible for achieving production requirements
- Ensured that all health and safety guidelines were followed
- Organized work to meet demanding production goals
- Maintained necessary level of communications between shifts
Head Cook/Server
Marinas Pizza
02.2014 - 01.2016
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Offered enthusiastic and personable service to all customers
- Trained and mentored new employees to achieve smooth operations across the restaurant
Shift Manager
McDonalds Corporation
01.2012 - 02.2014
- Managed inventory, employees, and day to day operations during my shift
- Trained and mentored new employees to maximize team performance
- Helped drive sales goals and achieve monthly quotas
- Kept employees operating productively and working on task to meet business and customer needs
- Politely and effectively assisted customers in person and via telephone
Education
Associate of Arts - Communications
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma - undefined
Braden River High School
Bradenton, FL2011
Skills
- Team building
- Self-Directed
- Critical Thinking
- Problem Resolution
- Relationship Building
- Active Listening
- Organizational Skills
- Multitasking Abilities
- Exceptional organizational skills
- Attention to Detail
Certification
- Serv-safe Manager- Active until 2027
- Serv-safe alcohol- Active until 2025
Timeline
Front of House Manager
Monelli's Italian Grill And Sports Bar
03.2024 - Current
Front of House Manager
The Cheesecake Factory
07.2022 - 02.2024
Line Cook
The Cheesecake Factory
10.2019 - 01.2022
Machine Operator
Packaging Corporation of America
01.2016 - 09.2019
Head Cook/Server
Marinas Pizza
02.2014 - 01.2016
Shift Manager
McDonalds Corporation
01.2012 - 02.2014
Associate of Arts - Communications
Grand Rapids Community College
High School Diploma - undefined
Braden River High School
- Serv-safe Manager- Active until 2027
- Serv-safe alcohol- Active until 2025
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