Brendan Malloy
Healdsburg
Summary
Diligent Customer Success Representative looking to move to Account Management. Solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
10
10
years of professional experience
Work History
Customer Success, Ops, and Sales Representative
BinWise a BlueCart Company
02.2022 - Current
- Provided outstanding customer support, resolving inquiries and concerns promptly to ensure high client satisfaction
- Collaborated cross-functionally with internal teams to deliver comprehensive solutions, enhancing customer experience
- Conducted demos and implementation calls for prospective, new, and existing client ensuring thorough understanding of software features and reporting
- Maintained accurate records of customer interactions, feedback, and resolutions in Salesforce for effective tracking
- Acted as a liaison between customers and internal teams, effectively conveying feedback and suggestions to drive product enhancements
- Remote
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Vineyard Data Analysis Consultant
MYV Vineyards
01.2018 - 01.2022
- Oversaw data analysis of soil & pestilence reports to assist owner with initial vineyard planting, especially for cover crop for improved soil health
- Responsible for planting research & consulting based on data analysis of the soil, pestilence, market & local varietals
- Routinely addressed client’s minor questions and concerns such as pest control, soil analysis and viticulture
- Ran vineyard health assessments through the planting & growth cycle, assessing vine health & top soil crop growth
Product Operations Analyst
HumanAPI
01.2015 - 01.2018
- Led platform support for both internal and external customers, addressing technical issues through analysis and resolution
- Managed user inquiries from end-users and internal teams, improving responsiveness and efficiency
- Supported the Data Science Team by identifying parsing issues and patterns, aiding product development
- Successfully handled ad hoc sales pilot programs, achieving high conversion rates with potential clients
- Ensured daily data-tracking completion and maintained quality assurance for reports
- Conducted clinical data tagging, research, and analytics
- Collaborated with Sales, Product, and Engineering teams to enhance client satisfaction
Education
BA - Business Management
Marymount California University
01.2015
Quarterly Semester Abroad - undefined
Carpe Diem Education
01.2013
High School Diploma - undefined
Palo Alto High School
01.2010
Skills
- Account management
- Customer relations
- Client support
- Interpersonal communication skills
- Implementation
- Sales & upselling
- Data analysis
- Problem solving
- Customer service
- Product and service knowledge
Timeline
Customer Success, Ops, and Sales Representative
BinWise a BlueCart Company
02.2022 - Current
Vineyard Data Analysis Consultant
MYV Vineyards
01.2018 - 01.2022
Product Operations Analyst
HumanAPI
01.2015 - 01.2018
Quarterly Semester Abroad - undefined
Carpe Diem Education
High School Diploma - undefined
Palo Alto High School
BA - Business Management
Marymount California University
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