BRENDAN MORAN

Performance

• Assisted in developing company-wide best practices for servicing procedures, contributing to higher team efficiency standards.
• Maintains all SCBAs, cylinders, masks, and other related equipment; verifies all equipment is properly operating.
• Completed over 15000 fit tests for new employees, annual flow testing of all SCBAs, annual fit testing, and inventory of all SCBAs and associated equipment.
• Maintained stock and stock levels of parts for the SCBA maintenance program

Communication

• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Exhibited high energy and professionalism when dealing with clients and staff.

Security

• Ensured the safety and security of multiple naval instillations
• Verified identification credentials for more than 200 host and third-country nationals
• Patrolled facilities serving as a general security presence and visible deterrent to crime and rule infractions.

Investigation

• Aided NCIS, using a certified biometric enrollment and credential reading, which generated a list of third-country nationals who potentially had terrorist ties
• Investigated possible security breeches while conducting routine physical security checks, mitigating potential threats
• Investigated violations of personnel while on a naval instillation

Communication

• Clearly and effectively conversed with individuals from various parts of the world over a secured radio network and both secured and non-secured phone lines
• Timed, recorded, and maintained problem sensitive communications
• Monitored access control systems, including CCTV systems.
• Utilized clear communication and interpersonal skills to build relationships with citizens.

Supervision

• Provided leadership, instruction and supervision to 8 personnel
• Ensured all personnel received proper dispatch training and certification.

Protective Services

• Operated screening equipment, including X-ray machines and hand-wands.
• Protected federal employees and their property by monitoring all access to government-owned and leased properties.
• Acted as the supervisory dispatcher and central point of contact for the entire compound.
• Assisted in the planning and execution of security measures for high-stakes military exercises, ensuring the safety of all personnel involved.

Communication

• Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
• Reduced risks and emergency response issues by observing public safety field units.
• Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.

Teamwork

• Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
• Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
• Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.

Training

• Provided on-the-job training and coaching to develop new dispatchers.
• Reduced employee turnover by implementing a supportive and growth-oriented work environment.