Autumn Seehafer
Delmar,MD
Summary
I am a highly-motivated employee with a desire to take on new challenges. I have a strong work ethic and exceptional interpersonal skills. I work great in a team environment and also work well on independent tasks. I have nine years of experience in customer service. Aside from work, I have a passion for helping others which is why I am currently taking courses to become a certified radiation therapist.
Overview
10
10
years of professional experience
Work History
Service Technician Shop Manager
Ignition Interlock LLC
Severna Park, MD
01.2022 - Current
- Communicate with clients for outstanding customer service and to increase repeat business.
- Maintain certifications and complete training on systems and components.
- Conduct service appointments to diagnose and fix problems.
- Complete documentation promptly, enabling service requests to be properly recorded and tracked.
- Log services performed in the service ticket system.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitor inventory levels and placed new orders for merchandise to keep supply well-stocked.
Professional Nanny
Contract
Bethesda, MD
04.2021 - 04.2022
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Communicated with children's parents, teachers, and coaches to keep everyone informed on the children's schedules and activities throughout the day.
- Regulated children's schedules to balance rest, learning and play.
- Physically and verbally interacted with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives while parents were away.
Lead Teacher
Epworth Christian School
Laurel , DE
09.2017 - 02.2021
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Researched books and supplemental materials to use with lesson plans.
- Handled and resolved disciplinary issues according to district protocols.
- Involved parents in student learning to increase family interaction and student support.
Front of House Manager
Red Door Sub Shop
Salisbury, MD
01.2019 - 09.2020
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Controlled and maintained labor costs through careful scheduling.
Front of House Team Member
Tastee Freeze
Salisbury, MD
07.2015 - 01.2019
- Discovered ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Recorded to-go phone orders from guests following outlined procedures.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Collaborated with personnel to conduct menu planning and create serving arrangements.
Education
Some College (No Degree) - Radiation Therapy Program
The Community College of Baltimore County
Catonsville, MDSome College (No Degree) - Medical Radiologic Technology
Wor-Wic Community College Community College
Salisbury MdSome College (No Degree) - Elementary Education
Delaware Technical And Community College - Owens
Georgetown, DESkills
- Office Equipment Operations
- Data Entry and Database Software
- Customer Service-Oriented
- Inventory Management
- Dependable
- Effective team leader
- People-oriented
- MS Office proficient
- Recordkeeping and Bookkeeping
Timeline
Service Technician Shop Manager
Ignition Interlock LLC
01.2022 - Current
Professional Nanny
Contract
04.2021 - 04.2022
Front of House Manager
Red Door Sub Shop
01.2019 - 09.2020
Lead Teacher
Epworth Christian School
09.2017 - 02.2021
Front of House Team Member
Tastee Freeze
07.2015 - 01.2019
Some College (No Degree) - Radiation Therapy Program
The Community College of Baltimore County
Some College (No Degree) - Medical Radiologic Technology
Wor-Wic Community College Community College
Some College (No Degree) - Elementary Education
Delaware Technical And Community College - Owens
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