Brendan P. O'Neill
Reston,VA
Summary
Highly analytical, meticulous and experienced IT professional with more than 25 years experience in supporting military, emergency management, radio operations, manufacturing, telecommunications, financial services, higher education and large and small business distributed computing environments. Extensive background in working within ITIL structured environments through results-based metrics. Effectively handle customer facing roles by leveraging communication and comprehensive technical skill sets.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Federal Aviation Voice Enterprise Services
General Dynamics Information Technology
Washington, DC
06.2026 - Current
- Assist with FAA HQ relocation
- Assist with packaging and shipping hard line phones and video monitors
Team Lead
Virginia SAFECOM/AUXCOMM Liaison to the Statewide Interoperability Coordinator
Reston, VA
01.2015 - Current
- Coordinated event coverage with Fairfax County Office of Emergency Management and Security to ensure effective communication and response.
- Provided communications support for 2020 Presidential Inauguration through region-wide situational awareness nets on local UHF/VHF amateur repeater systems, used WebEOC for net updates to Fairfax County and Washington, DC OEM&S management, and built ICS-205 for comms plan support.
- Maintained SOPs for daily operations, performed patching and maintenance for UHF/VHF and HF radios and computer systems, and completed quarterly rooftop antenna maintenance plus hard line feed maintenance at primary and alternate EOC locations, Reston Hospital, and Inova Fair Oaks Hospital.
- Supported Virginia CISA and SWIC-sponsored AUXCOMM communications exercise at Fairfax County Fire Rescue Academy, delivered radio and antenna support as COM-T, served as Virginia liaison on CISA SAFECom/AUXCOMM advisory board, and provided technical support for Marine Corps Marathon voice and AREDN communications.
- Served on board of directors for Vienna Wireless Society and Northern Virginia FM Association, acted as Repeater Trustee at VWS for primary linked UHF repeater system, and conducted troubleshooting and maintenance for antenna and radio systems at both clubs.
NetApp Field Service Partner
General Dynamics Information Technology
09.2012 - 05.2026
- Managed key client relationships, fostering satisfaction and promoting client retention.
- Developed strategic partnerships that expanded product offerings and increased market reach.
- Led cross-functional teams to drive innovation in technology solutions.
- Resolved complex storage hardware issues through collaboration with GDIT and NetApp , improving operational reliability.
- Sun Microsystems service partner
General Dynamic Information Technology
Chantilly, VA
01.2005 - 09.2012
- Executed comprehensive support for Sun Microsystems server infrastructure, ensuring reliable operations from installation to troubleshooting
- Install, maintain over 400 Sun Microsystems Desktop, Enterprise, Mid-Range and larger computer systems with attached peripherals.
- Manage data center moves for any Sun Microsystems hardware and associated peripherals
- Worked closely with Sun and Customer for Data Center planning and Preemptive support techniques including installing and gathering Sun VTS logs for upload to Sun on a monthly basis.
- Worked closely with System Administrators and internal engineering teams to ensure correct system configurations
- Delivered senior level hardware support, enhancing collaboration effectiveness in partnership
- Led training sessions for staff on the implementation of new software tools.
- Honored with The Exceptional Performance Award for exceptional job achievement.
Surge Rapid Deployment Team
General Dynamics Information Technology Inc
01.2011 - 01.2012
- Assisted US Africom mission in Stuttgart, Germany, ensuring operational readiness and effective communication.
- Provided DODIS Service Desk support in Molesworth, England, facilitating timely resolution of technical issues.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sun Partner Field Service Engineer/Customer Servic
Akibia, Inc
Edison, NJ
07.2000 - 08.2004
- 4 yrs on-site at large multi-national pharmaceutical company
- Installed and maintained over 400 Sun Microsystems desktop, enterprise, mid-range, and larger computer systems with attached peripherals, ensuring optimal performance and reliability.
- Install servers from loading dock to OS load.
- Collaborated with Sun and customer on data center planning and implemented preemptive support techniques to enhance system uptime.
- While with Akibia I was awarded the 2002 President's Award for Outstanding Customer Support as well as a 5 time recipient of the Sun Microsystems Knights of Loyalty Award.
Skills
- Emergency management
- Communications planning
- Radio operations
- Hardware installation
- Client relationship management
- Project coordination
- Team collaboration
- Effective communication
- Problem solving
- Critical thinking
- Attention to detail
- Workplace safety
- Quality control
- Task delegation
- Performance monitoring
- Relationship building
- Product management
- Change management
- Client communication
- Workflow management
- SOP adherence
- Hardware troubleshooting
- Storage solutions
- Feedback delivery
- Teamwork and collaboration
- People management
- Leading team meetings
- Work Planning and Prioritization
- Verbal and written communication
- Goal setting
- Problem-solving
- Analytical thinking
- Mentoring
- Team building
Certification
- FEMA IS:
IS-00001.a Emergency Manager: An Orientation to the Position
IS-00022 Are You Ready? An In-depth Guide to Citizen Preparedness
IS-00100.b Introduction to incident Command System
IS-00120.a An Introduction to Exercises
IS-00200.b ICS for Single Resource and initial Action Incident
IS-00230.d Fundamentals of Emergency Management
IS-00235.c Emergency Planning
IS-00240.b Leadership and Influence
IS-00241.b Decision Making and Problem Solving
IS-00242.b Effective Communication
IS-00244.b Developing and Managing Volunteers
IS-00700.a National Incident Management System (NIMS) An Introduction
is-00800.b National Response Framework, An Introduction
IS-00802 Emergency Support Function (ESF) #2 Communications
Clearance
TS/SCI w/ NC2
Timeline
Federal Aviation Voice Enterprise Services
General Dynamics Information Technology
06.2026 - Current
Team Lead
Virginia SAFECOM/AUXCOMM Liaison to the Statewide Interoperability Coordinator
01.2015 - Current
NetApp Field Service Partner
General Dynamics Information Technology
09.2012 - 05.2026
Surge Rapid Deployment Team
General Dynamics Information Technology Inc
01.2011 - 01.2012
- Sun Microsystems service partner
General Dynamic Information Technology
01.2005 - 09.2012
Sun Partner Field Service Engineer/Customer Servic
Akibia, Inc
07.2000 - 08.2004