Brendan Schaal
Philadelphia,PA
Summary
Results-driven professional with three years of management experience in the golf industry, with a strong academic foundation in political science. I am currently pursuing a Master’s in Public Administration. at West Chester University. Demonstrated expertise in operations management and client relationship building, contributing to enhanced organizational performance. Eager to leverage leadership skills and academic knowledge to advance public administration initiatives and foster community development. Seeking entry-level opportunities to gain hands-on experience in governance, policy development, and public service to advance my professional skills related to my degree.
Overview
8
8
years of professional experience
Work History
Golf Course Manager
Union League Golf Club At Torresdale
05.2021 - Current
- Managed inventory levels efficiently by establishing reorder points, and minimizing excess inventory costs.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Oversaw the training and onboarding process for all newly hired employees.
- Experience in developing professional relationships, while maintaining client confidentiality.
- Assisted in operating and organizing charitable golf tournaments.
- Working full time while pursuing a Master of Public Administration.
Package Handler
United Postal Service, UPS
02.2019 - 05.2021
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Assisted in loading delivery trucks with prepared packages.
- Full-time position while pursuing my undergraduate degree in Political Science at West Chester University.
Internship
State Representative John Taylor
05.2017 - 09.2017
- Assisted in campaign efforts going door to door, as well as partaking in mail campaigns to generate voter support.
- Worked in the districts office and helped local community members with issues such as Licenses and Inspections, permitting, and other requests.
Education
Bachelor of Arts - Political Science
West Chester University of Pennsylvania
West Chester, PA05.2021
High School Diploma -
Saint Joseph's Prepatory School
Philadelphia, PA05.2017
Master of Arts - Master of Public Administration
West Chester University of Pennsylvania
West Chester, PASkills
Management & Leadership
- Team leadership and staff supervision
- Conflict resolution and problem-solving
- Operations management and organizational skills
- Policy analysis and research
- Program development and evaluation
- Understanding of governance structures and public service delivery
- Strong written and verbal communication
- Customer service and relationship-building
- Collaboration across diverse teams
Timeline
Golf Course Manager
Union League Golf Club At Torresdale
05.2021 - Current
Package Handler
United Postal Service, UPS
02.2019 - 05.2021
Internship
State Representative John Taylor
05.2017 - 09.2017
Bachelor of Arts - Political Science
West Chester University of Pennsylvania
High School Diploma -
Saint Joseph's Prepatory School
Master of Arts - Master of Public Administration
West Chester University of Pennsylvania
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