Brendan Tompkins
TROY
Summary
Dynamic business/application analyst who handles multiple concurrent initiatives with a high level of quality and timeliness.
Solution-driven technical troubleshooter and creative problem solver who actively identifies and implements process improvements.
Effective and proven communicator with internal and external partners, clients, and vendors.
Overview
15
15
years of professional experience
Work History
Consumer Lending Systems Specialist
Broadview Federal Credit Union
09.2022 - Current
- Perform system testing; develop and maintain workflows and department procedures
- Identify automation opportunities to improve business application functionality
- Maintain a comprehensive understanding of lending product, pricing and user set up in loan systems
Application Delivery Coordinator
SEFCU
04.2021 - 09.2022
- Managed system upgrades for credit union software applications
- Coordinated and communicated system issues and outages to all credit union staff; facilitated communication with vendor support teams
- Project Supervisor for all year-end processing and IRS tax form generation in mortgage servicing system
Application Analyst
SEFCU
12.2016 - 04.2021
- Gathered department business requirements; interfaced with programmers and vendors to implement system updates and enhancements
- Project Coordinator and Application Analyst for credit union core banking system conversion (converted over 50 branches, all back office departments, 300,000+ members to new core banking system)
- Lead Analyst responsible for multiple system integrations and data mapping during core conversion
Learning Space Technician
The Sage Colleges
02.2016 - 11.2016
- Managed A/V projects across several departments at The Sage Colleges, coordinating with vendors
Implementation Manager
Bottomline Technologies
01.2015 - 10.2015
- Actively managed 20 or more client projects during any given time period; ensured project deliverables were met within established timeline and budget
- Gathered client requirements; coordinated work assignments internal teams and external partners
- Troubleshot funding and transmission issues with clients to ensure smooth processing
Operations Specialist
Bottomline Technologies
06.2013 - 10.2015
- Troubleshot funding and transmission issues with clients to ensure smooth processing
Operations Analyst
Bank Of America
10.2009 - 05.2013
- Managed daily and monthly metrics reporting for department
Education
Bachelor of Science - Economics
Elmira College
Elmira, NY05.2009
Skills
- Team Coordinator
- Project Coordinator for Software Upgrades
- System Admin for several banking software applications (MeridianLink, Fiserv DNA, Temenos, Finastra Servicing Director)
- Proficient in all Microsoft products
Hobbies
- Music Production
- Drums
Timeline
Consumer Lending Systems Specialist
Broadview Federal Credit Union
09.2022 - Current
Application Delivery Coordinator
SEFCU
04.2021 - 09.2022
Application Analyst
SEFCU
12.2016 - 04.2021
Learning Space Technician
The Sage Colleges
02.2016 - 11.2016
Implementation Manager
Bottomline Technologies
01.2015 - 10.2015
Operations Specialist
Bottomline Technologies
06.2013 - 10.2015
Operations Analyst
Bank Of America
10.2009 - 05.2013
Bachelor of Science - Economics
Elmira College
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