Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Vinson

Charlotte,NC

Summary

Dedicated and results-driven professional with over 12 years of managerial experience and 15 years in customer service. Renowned for delivering exceptional customer experiences and fostering positive relationships, with a strong ability to create engaging and supportive environments. Skilled in leveraging interpersonal strengths and managerial expertise to drive team success and operational excellence. Highly motivated, dependable, and detail-oriented, with a proven capacity to adapt and learn new techniques across diverse fields. Seeking a dynamic role to utilize and expand my customer service and leadership skills.

Overview

11
11
years of professional experience

Work History

General Manager/Operations Manager

Crunch Fitness
Charlotte, NC
07.2023 - Current

•Exceeded membership goals, driving a 10% revenue increase.

• Recruited and developed staff, ensuring 100% training completion.

• Managed staffing and payroll, optimizing resource allocation.

• Boosted personal training sales by 60% above expectations.

• Enhanced social media presence and customer engagement.

FedEx

Operation Manager
Mount Vernon, NY
12.2020 - 06.2023
  • Led a team of 30 couriers, maintaining a 98% on-time delivery rate.
  • Optimized routes, reducing on-road hours and costs by 5%.
  • Conducted training and safety programs, ensuring compliance.
  • Supported PM operations, leading successful outbound logistics.

General Manager

The Edge fitness Clubs
Hamden , CT
02.2014 - 02.2020
  • Improved operational performance through KPI management.
  • Developed staff, promoting future district leaders.
  • Increased revenue by managing costs and improving efficiency.
  • Cultivated community partnerships, enhancing business growth.

Education

High School Diploma -

Frank Scott Bunnell High School
Stratford, CT
06-2008

Skills

  • Leadership
  • Strategic Planning
  • Communication
  • Budgeting
  • Recruiting
  • Customer Service
  • Time Management
  • Payroll
  • Sales
  • Networking
  • Logistics

Timeline

General Manager/Operations Manager

Crunch Fitness
07.2023 - Current

FedEx

Operation Manager
12.2020 - 06.2023

General Manager

The Edge fitness Clubs
02.2014 - 02.2020

High School Diploma -

Frank Scott Bunnell High School
Brendan Vinson