Brendan Walsh
Farmington
Overview
8
8
years of professional experience
Work History
Inside Sales Account Executive
Worcester Railers HC
07.2022 - Current
- Increased sales revenue by building strong relationships with key clients and consistently meeting or exceeding sales targets.
- Streamlined internal processes for better efficiency, resulting in improved customer service and increased client satisfaction.
- Took on various responsibilities related to ticket operations and assisted Ticket Operations Manager on a daily basis.
- Gained proficiency using Archtics and TM1.
- Operated as the Railers Box Office representative on game days.
Membership Advisor
Healthtrax Fitness
09.2022 - 05.2023
- Drove team revenue totals by bringing in top sales numbers.
- Managed over 50 customer interactions each day.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting membership benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction.
Box Office Manager
New Britain Bees
01.2022 - 08.2022
- Created and maintained reports of sold tickets and payments received
- Analyzed current and past event sales to assist in determining future marketing strategies
- Utilized Microsoft Excel and Word to generate performance reports, accurately document projected sales and attendance.
- Trained and motivated 11 person box office staff and interns to maximize ticket sales and facilitate distribution of information regarding games and other events.
- Assisted in other day-to-day administrative operations within front office
Head Student Manager
UConn Athletics
08.2021 - 11.2021
- Set up and breakdown of practice
- Assistance in practice (setting up drills)
- Filming of practice and games
- Work home and away games
- Assisted with taking down statistics during games
- Assist in any day-to-day operations for program
Staff Member
Around The Horn Baseball Facility
07.2016 - 05.2020
- Coordinated schedules for usage of facility including but not limited to bullpen and batting cage sessions to maintain smooth activity flow
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner
- Welcomed customers into facility and helped them locate areas of interest
- Cleaned and organized facility, including front desk and batting cages
- Opened and closed facility
Education
Master of Science - Sport Management
University of Connecticut
Storrs, CT08.2023
Bachelor's - Sport Management
University of Connecticut
Storrs, CT08.2021
High School Diploma - undefined
Farmington High School
Farmington, CT2017
Skills
- Leadership
- Excellent Work Ethic
- Staff Management
- Customer Service
- Flexible & Adaptable
- Conflict resolution
- Proficient in Microsoft Excel and Word
- Effective Administrative Skill
Timeline
Membership Advisor
Healthtrax Fitness
09.2022 - 05.2023
Inside Sales Account Executive
Worcester Railers HC
07.2022 - Current
Box Office Manager
New Britain Bees
01.2022 - 08.2022
Head Student Manager
UConn Athletics
08.2021 - 11.2021
Staff Member
Around The Horn Baseball Facility
07.2016 - 05.2020
Master of Science - Sport Management
University of Connecticut
Bachelor's - Sport Management
University of Connecticut
High School Diploma - undefined
Farmington High School
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