Brendan Webster
Lansing,MI
Summary
Strategic Support Associate and Emerging Talent
Presently skilled in data management, indexing, and answering triage phone calls. Has also worked on the RPS Locked Policy special project, and is in web calls training. Regularly attends leadership chats, workshops, professional developments, open houses, and meetings to learn and take more responsibility within Jackson.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Strategic Support Associate - Data Entry & Indexing
Jackson National Life Insurance Company
East Lansing, MI
05.2026 - Current
- Has processed tens of thousands of combined data points of client data from image clips and full-page images while being both accurate and efficient with inputs, allowing downstream operations to function at an optimal level.
- Has properly indexed thousands of documents and forms to the proper departments and input client data based on the document images presented, ensuring that business operations run as expected with minimal delays or errors.
Strategic Support Associate - Triage Phone Agent
Jackson National Life Insurance Company
East Lansing, MI
07.2026 - Current
- Has answered client, beneficiary, financial professional, and various other incoming calls in a kind, compassionate, and professional manner, and transferred them to the correct department to help facilitate Jackson's first-call resolution policy.
- Has written concise yet detailed messages during after call work in the contact history portal, allowing other Jackson representatives know in a quick but informed way what a caller was inquiring about, where they were transferred to, etc. This allows for a 'continuance of care' that helps callers feel heard as well as confident in Jackson's ability to resolve any concerns that they had or may have in the future.
Strategic Support Associate Performance Data
Jackson National Life Insurance Company
East Lansing, MI
05.2026 - Current
- Current average task time since hire date (May 2026) is about 98.33%; about 16% more efficient than expected.
- Substantiates my ability to complete my assigned tasks and duties at a rate that is much quicker than expected, allowing me to take on more work as business need demands and allows for greater productivity within the department.
- Current average occupancy rate since hire date (May 2026) is about 94.33%, about 4% higher than expected.
- Exemplifies that I am efficient at accomplishing my tasks based on the time allotted by my schedule, and within the time I am expected to complete them in.
- Current average schedule conformance since hire date (May 2026) is about 90%, right on target.
- Evidence that I can follow my schedule and directions as expected.
Student Teaching/Teaching Internship - Grade 9
Zeeland West High School
Zeeland, MI
08.2025 - 12.2025
- Utilized and augmented the social studies curriculum to create lessons to teach civics and government to 120+ ninth grade students.
- Attended and taught all six periods in the school day as well as attended all professional development meetings for 12+ weeks.
- Maintained full-time status at Grand Valley while also interning full-time; taking two seminar classes, a capstone class, and finishing an honors senior project, all while maintaining a 3.76 GPA.
- Zeeland Public School District
Teaching Apprenticeship - Grade 10
Grand Rapids University Preparatory Academy
Grand Rapids, MI
01.2025 - 04.2025
- Designed and taught lessons to 40+ tenth grade World History students.
- Attended half-days at the high school, teaching, while also taking evening classes and seminars.
- Grand Rapids Public School District
Disciplinary Literacy and Student-Centered Assessment Panel Speaker
Assessment Learning Network
East Lansing, MI
05.2025 - 2025
- Invited by Dr. Christina Ponzio to speak as a panelist at the Assessment Learning Network's conference on the implementation of Disciplinary Practices and Student-Centered Assessment in the Secondary Classroom.
- Taught and spoke to dozens of veteran teachers about what teacher candidates are currently learning in college regarding student-centered assessments and disciplinary literacy.
- Michigan Assessment Consortium
College Dormitory Resident Assistant
Grand Valley State University
Allendale, MI
08.2024 - 05.2025
- Ensured the safety and well-being of more than 400 freshman residents within my building on a daily basis.
- Designed, and hosted community-building events for hundreds of residents that fostered a feeling of safety and growth.
Restaurant/Service Worker
Bob Evans Restaurants
Port Huron, MI
01.2017 - 01.2021
- Maintained a clean environment in both the front and back of house so that customers and workers felt safe and comfortable.
- Worked under pressure and fast paced conditions on a daily basis in the back of house by preparing dozens of orders, and by providing superb customer service in the front of house.
- Maintained friendly relationships with hundreds of repeat customers, remembering names, food and drink orders, etc.
Education
Bachelor of Science - Group Social Studies, (Secondary) Education
Grand Valley State University
Allendale, Michigan12-2025
Associate of Arts - Arts Transfer
St. Clair County Comm. College
Port Huron, Michigan04-2020
Associate of General Ed. - General Ed. Associate
St. Clair County Comm. College
Port Huron, Michigan04-2020
Skills
- Leadership
- Collaborative
- Communicative
- Adaptability
- Open-Mindedness & Willingness to Learn
- Organization
- Critical-Thinking
- Diplomacy
Certification
Certified Secondary School Social Studies Teacher in the State of Michigan.
License Number: PV0000001221877
Timeline
Strategic Support Associate - Triage Phone Agent
Jackson National Life Insurance Company
07.2026 - Current
Strategic Support Associate - Data Entry & Indexing
Jackson National Life Insurance Company
05.2026 - Current
Strategic Support Associate Performance Data
Jackson National Life Insurance Company
05.2026 - Current
Student Teaching/Teaching Internship - Grade 9
Zeeland West High School
08.2025 - 12.2025
Disciplinary Literacy and Student-Centered Assessment Panel Speaker
Assessment Learning Network
05.2025 - 2025
Teaching Apprenticeship - Grade 10
Grand Rapids University Preparatory Academy
01.2025 - 04.2025
College Dormitory Resident Assistant
Grand Valley State University
08.2024 - 05.2025
Restaurant/Service Worker
Bob Evans Restaurants
01.2017 - 01.2021
Bachelor of Science - Group Social Studies, (Secondary) Education
Grand Valley State University
Associate of Arts - Arts Transfer
St. Clair County Comm. College
Associate of General Ed. - General Ed. Associate
St. Clair County Comm. College
Awards
- 2026 Outstanding Senior Thesis Award Recipient, Grand Valley State University - Frederik Meijer Honors College
- Frederik Meijer Honors College Graduate, Grand Valley State University - Frederik Meijer Honors College
- Magna Cum Laude Honors - Grand Valley State University & St. Clair County Comm. College
Contact
Address: 2514 Arbor Forest Dr., Lansing, MI, 48910
Personal Phone: (810) 937-8328
Personal E-mail: Brendan.Webster01@Gmail.com
Professional E-mail: Brendan.Webster@Jackson.com