Brendan Williams

• Independently manage daily linen and scrub route for the entire hospital, maintaining par levels across all departments and consistently achieving 105–110% clean-to-soil metrics
• Help maintain San Marcos Kaiser Permanente’s perfect record of zero linen-related regulatory fines — one of the only hospitals in the region with no fines
• Place and adjust daily linen and scrub orders with vendor Emerald to prevent shortages and meet hospital-wide needs
• Perform daily expiration checks on medical supplies, pulling and replacing expired items to ensure 100% patient safety and compliance
• Field and resolve staff concerns regarding linen and scrub availability, quantities, or special requests as they arise
• Organize and maintain central linen room and scrub storage areas for efficient staff access
• Active participant in Unit-Based Team (UBT) project that identified and eliminated $50,000 in slow-moving/obsolete inventory, delivering major cost savings to the hospital
• Coordinate with environmental services and clinical teams to keep linen and scrubs flowing during high census, emergencies, and scheduled cases

• Designed, built, and launched a high-converting e-commerce website on Shopify from the ground up, resulting in streamlined online sales and improved user experience
• Created and executed paid and organic social media advertising campaigns (images + video ads) across Instagram, TikTok, and Facebook, driving traffic and revenue growth
• Produced engaging video advertisements and promotional content in-house, significantly boosting brand visibility and follower engagement
• Managed end-to-end order fulfillment, packaging, and global shipping operations (domestic + international), ensuring on-time delivery and accurate customs compliance
• Oversaw daily website operations including product uploads, inventory updates, pricing, promotions, and Shopify app integrations
• Delivered exceptional customer service via email, DMs, and live chat; resolved inquiries and issues quickly, maintaining a high customer satisfaction rating
• Spearheaded B2B outreach and built partnerships with skate shops, distributors, and retailers to expand wholesale distribution channels
• Represented the brand at industry events; designed and operated product booths that generated on-site sales and valuable leads

• Delivered 80–120 packages daily using personal vehicle across residential and commercial routes, consistently meeting or exceeding assigned time windows in a fast-paced, high-volume environment
• Safely lifted, carried, and maneuvered packages weighing up to 80 lbs with zero injuries or damage claims
• Achieved on-time deliveries while maintaining strict adherence to UPS safety protocols and DOT regulations
• Provided critical support to fellow drivers by picking up overflow packages and completing routes, helping the team avoid service failures during peak periods of high demand or absences
• Organized and optimized daily routes for maximum efficiency, reducing fuel consumption and delivery times while covering large geographic areas
• Utilized UPS DIAD (Delivery Information Acquisition Device) to scan packages, capture electronic signatures, record delivery data, and process COD payments with 100% accuracy

• Prospected and closed residential solar sales through 100% door-to-door cold-knocking in assigned territories
• Closed 10 contracts in very first month of employment (top performer), with 7 deals successfully reaching full solar installation and 3 cancellations
• Owned the complete 3–6 month sales cycle from initial knock → site survey → proposal → contract → permitting → installation hand-off
• Sourced and coordinated third-party roofing and electrical contractors to resolve property issues, enabling deals that would have otherwise fallen through
• Maintained consistent, proactive communication with customers throughout the lengthy process, resulting in high satisfaction and minimal cancellations post-signing
• Self-managed the entire pipeline (lead generation, appointments, follow-ups, objections, closing, and post-sale support) with no administrative assistance

• Closed 10–15 new and used vehicles per month in a competitive dealership environment through consultative selling and strong relationship-building
• Maintained comprehensive product knowledge of the full Kia lineup to effectively present features, benefits, and value comparisons during customer interactions and test drives
• Delivered outstanding customer experience from initial greeting to vehicle delivery, consistently earning 5-star reviews and high CSI (Customer Satisfaction Index) scores
• Generated and qualified leads through daily cold calling, follow-up sequences, and walk-in traffic; booked and confirmed 15–30 appointments weekly.
• Drove additional revenue by aggressively upselling F&I products (extended warranties, GAP insurance, service contracts, protection packages, etc.) prior to finance office hand-off, increasing per-vehicle profit
• Conducted engaging test drives and overcame objections to maintain strong closing ratios and secure repeat/referral business
• Conducted post-sale follow-up calls to ensure customer satisfaction and build long-term relationships for future sales and service opportunities

• Closed 8–15 new and used vehicles per month through consultative selling, test drives, and strong relationship-building in a competitive retail environment
• Prospected daily with 100+ outbound cold and follow-up calls per week, achieving 15–30% appointment show rate and driving showroom traffic
• Upsold high-margin F&I products (extended warranties, GAP, service contracts, protection packages, etc.) before finance hand-off to maximize per-vehicle profit
• Delivered exceptional customer experience from meet-and-greet through delivery and post-sale follow-ups, earning repeat business and referrals
• Maintained lot presentation by washing and detailing vehicles, picking up trash, and assisting with daily lot organization
• Supported dealership closing procedures (locking building, setting alarm, final walk-through) alongside management team

• Promoted three times in four years based on performance: Sales Associate → Paint Department Manager → Shift Supervisor/Keyholder
• Earned perfect 100% scores on all five secret-shopper evaluations across four years — one of only a handful of employees to achieve this
• Managed the entire paint department: handled all ordering, inventory control, vendor relations, pricing, and stock levels while implementing new product displays that improved sales and customer flow
• Trained and supervised 8–12 team members per shift; enforced scheduling, coached on customer service and product knowledge, and served as the go-to support resource for every department
• Executed daily opening/closing procedures: counted and balanced registers and safe prepared bank deposits, set alarms, and secured the store
• De-escalated and resolved customer complaints, including difficult/unruly situations, maintaining composure and turning negative experiences into positive outcomes
• Delivered exceptional customer service by providing expert advice on paint, tools, and home projects; consistently upsold related products and add-ons to increase ticket averages
• Operated key-cutting machine and programmed automotive chip keys/remote fobs, becoming the store’s primary expert for these high-margin services
• Maintained overall store cleanliness, organization, stocking, and front-end operations (cash register, carry-outs, phone orders) while achieving top performance metrics