Brendan Williamson
Tacoma,WA
Summary
Dedicated and highly adaptable professional with extensive experience in both customer service and project management. Proven ability to lead diverse teams, manage logistics, and maintain strict control over project budgets. Thrives on applying problem-solving skills and a proactive approach to mitigate risk and ensure high quality results.
Overview
20
20
years of professional experience
Work History
Operations & Driver Trainer
Amazon Logistics
10.2020 - Current
- Consistently ensured all job functions were performed with an emphasis on the safety protocols and compliance.
- Designed, launched, and instructed a comprehensive delivery driver training program during the pandemic.
- Cultivated and maintained positive relationships with Delivery Service Partners, enhancing the overall service quality and alignment.
- Proactively identified and implemented solutions to enhance package delivery success rates..
- Solved problems d timely and effectively, ensuring customer satisfaction.
- Managed day-to-day operations with effective workflow coordination.
- Developed new operational procedures to improve efficiency and accuracy.
- Collaborated with other departments to foster smooth operation of daily processes.
Massage Chair Repair Technician
Furniture For Life
01.2025 - Current
- Performed installation of electrical, air, and mechanical systems/assemblies.
- Diagnosed issues with electrical, air and mechanical parts.
- Leveraged manuals, drawings, instructions and blueprints to successfully install parts and diagnose issues.
- Managed repair schedules efficiently, effectively balancing multiple service calls and prioritizing urgent repairs to minimize equipment downtime.
- Provided exceptional service during customer interactions; clearly explaining technical issues and repair timelines to ensure expectations were understood.
Spa & Fitness Equipment Repair Technician
National Service Corps
01.2021 - Current
- Diagnosed and installed electrical, air and mechanical parts.
- Managed repair schedules efficiently, effectively balancing multiple service calls and prioritizing urgent repairs to minimize equipment downtime.
Amazon Package Delivery Driver
Logistic Resource Solutions
04.2020 - 10.2020
- Ensured timely and safe delivery of packages to customers while proficiently navigating assigned routes with use of technology.
- Operated vehicle safely in highly congested areas with no traffic violations.
UPS Package Delivery Driver
United Parcel Service (UPS)
11.2019 - 01.2020
- Operated large delivery vehicles and equipment with a strong focus on safety and adherence to all regulations.
- Independently performed daily preventative inspections of motor vehicles to identify potential and/or current issues to ensure safety requirements.
- Streamlined delivery operations by utilizing a delivery device for effective navigation, route planning, and precise tracking of all deliveries and pickups.
- Handled all packages in compliance with company policies, ensuring careful transport and accurate completion.
Shipyard Logistics Coordinator
Three Point Logistics
01.2018 - 11.2019
- Traveled internationally to facilitate and lead multiple construction projects and teams on multimillion dollar cruise ship projects.
- Coordinated and facilitated the movement of shipping containers and other smaller materials to and from the ships.
- Maintained meticulous daily logs of all material movements for accurate tracking.
- Cultivated strong positive relationships with contractors and the local workforces to ensure project execution.
- Leveraged language translation applications to effectively bridge communication gaps with diverse teams.
Tour Leader / Equipment Manager
American Adventures
04.2009 - 11.2016
- Planned and guided active adventure tours across the USA and Canada.
- Learned how to quickly adapt to unexpected situations and challenges.
- Responsible for operating and maintaining a tour bus with trailer.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Monitored expenditures to keep within budget.
- Streamlined facility layout to improve the efficiency of equipment installation, maintenance and repair.
Mountain Pass Shuttle Driver
Epic Mountain Express
10.2009 - 04.2010
- Safely transported customers from Denver International Airport to small mountain towns in the Colorado rocky mountains during the winter.
Mountain Lodge Hospitality Services
Woodspur Lodge
10.2008 - 03.2009
- Maintained the lodge property through basic maintenance and upkeep tasks as well as guest services.
Guest Ranch Hospitality and Landscaper
Red Rock Ranch
05.2008 - 09.2008
- Delivered exceptional guest services at a busy guest ranch in western Wyoming.
Carpenter
Modular Arts Inc
12.2006 - 04.2008
- Served as the carpenter for a company that created delicate up-marked decorative wall panels.
GIS and Field Research Technician
The Environmental Careers Organization Inc
10.2005 - 10.2006
- Served as a GIS Intern Technician for the Bureau Of Land Management in southwest Arizona.
Education
Some College - Environmental Sciences, Biology
Sonoma State University
Cotati, CAHigh school diploma or equivalent -
Live Oak High School
Morgan Hill, CA05.2000
Skills
- Analytical thinker
- Project Execution and Management
- Team development
- Proactive
- Thorough in quality assurance
- Flexible and Adaptable
- Budget management
- Customer Service Focused
Language skills
English
Full Professional
Spanish
Limited Working
Licenses
Class B CDL Drivers License
Timeline
Massage Chair Repair Technician
Furniture For Life
01.2025 - Current
Spa & Fitness Equipment Repair Technician
National Service Corps
01.2021 - Current
Operations & Driver Trainer
Amazon Logistics
10.2020 - Current
Amazon Package Delivery Driver
Logistic Resource Solutions
04.2020 - 10.2020
UPS Package Delivery Driver
United Parcel Service (UPS)
11.2019 - 01.2020
Shipyard Logistics Coordinator
Three Point Logistics
01.2018 - 11.2019
Mountain Pass Shuttle Driver
Epic Mountain Express
10.2009 - 04.2010
Tour Leader / Equipment Manager
American Adventures
04.2009 - 11.2016
Mountain Lodge Hospitality Services
Woodspur Lodge
10.2008 - 03.2009
Guest Ranch Hospitality and Landscaper
Red Rock Ranch
05.2008 - 09.2008
Carpenter
Modular Arts Inc
12.2006 - 04.2008
GIS and Field Research Technician
The Environmental Careers Organization Inc
10.2005 - 10.2006
Some College - Environmental Sciences, Biology
Sonoma State University
High school diploma or equivalent -
Live Oak High School
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