Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Digital Marketing Capstone ProjectPackage HandlerWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteLocation: Waldorf, MD, US
Open to relocation: Yes
Open To Work
Brendan Winston
Waldorf,MD
Work Preference
Summary
Customer-focused professional with 2 years of experience seeking a Customer Service Agent role. Strong background in customer assistance, demonstrated through supporting customers with special shipping needs at UPS. Skilled in verbal communication and maintaining a friendly, positive attitude, with expertise in customer relationship management and data analysis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Marketing Capstone Project
University of Maryland Global Campus
01.2023 - 05.2025
- Monitored online conversations to track brand and product mentions, contributing to informed digital strategy decisions.
- Compiled and analyzed customer data, providing insights into demographics, preferences, and buying habits to enhance marketing efforts.
- Managed email lists using a CRM system, supporting the execution of targeted marketing campaigns.
- Collaborated with a multi-disciplinary team to develop and expand marketing channels, focusing on sales-driven campaign execution.
Package Handler
UPS
12.2020 - 10.2022
- Collaborated with team members to efficiently sort mail into designated bins and ensure timely processing.
- Transported parcels between loading docks, delivery vehicles, and post office facilities to facilitate seamless logistics operations.
- Loaded and unloaded packages using manual and powered equipment, ensuring safe handling and transport.
- Maintained accurate inventory records and utilized computer systems for tracking orders and preparing reports.
Education
BBA - Marketing
University of Maryland Global Campus
Hyattsville, MD08.2025
Skills
- Digital Marketing
- Data Analysis
- Campaign Management
- Customer Relationship Management
- Market Research
- Social Media Strategy
- Friendly, Positive Attitude
- Verbal Communication
- Skills: Communication
- Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide.
- Developed union awareness programs resulting in zero organizing campaigns.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- CRM Training - 2024-2025
Timeline
Digital Marketing Capstone Project
University of Maryland Global Campus
01.2023 - 05.2025
Package Handler
UPS
12.2020 - 10.2022
BBA - Marketing
University of Maryland Global Campus
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