Brendan Lorenzo Whorley-Lopez
Fort Worth,TX
Summary
Versatile and results-oriented professional with extensive experience in customer service and warehouse operations, notably with the FedEx Corporation. Demonstrates proficiency in computer applications and a keen analytical ability to enhance operational efficiency. Excelled in quality control and inventory management, significantly improving workflow and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Care Team Member
Academy Sports + Outdoors
(Remote), TX
10.2024 - 12.2024
- Kept current with company's products, services, policies, and customer care procedures.
- Coordinated efforts across multiple departments for customer care initiatives.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Navigated through computer systems to review information and respond appropriately to callers.
- Guided customers through the company's website to find needed information.
- Maintained detailed records of customer interactions and transactions for future reference.
- Identified options for customers by clarifying needs and recommending suitable products and services.
Unloader
Capstone Logistics
Fort Worth, TX
07.2024 - 09.2024
- Operated various types of material handling equipment such as forklifts, hand trucks, and pallet jacks.
- Received and sorted incoming shipments, ensuring proper placement on designated pallets or shelves.
- Collaborated with team members to ensure tasks were completed in a timely manner.
- Unload merchandise from incoming trucks and containers with efficiency to ensure timely processing of goods.
- Collaborated with team members to successfully execute storage and transport operations.
- Assisted in unloading delivery trucks as needed with the use of an electric pallet jack.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
General Warehouse Associate
HomeGoods Distribution Center
Fort Worth, TX
02.2024 - 07.2024
- Verified the accuracy of items received against purchase orders while processing incoming shipments.
- Organized warehouse areas and assigned materials to designated locations with hand trucks or pallet jacks.
- Recorded accurate details of all inbound and outbound shipments through computerized tracking system.
- Ensured clean work environment by removing debris from the dock and performing floor sweeping activities after each shift.
- Operated equipment to manually transport large and heavy items.
- Optimized warehouse layout to enhance storage capacity and streamline flow of goods.
- Updated inventory and production information by implementing AS-400 warehouse management systems.
Sales Associate
Conn's Home Plus
Hurst, TX
07.2023 - 02.2024
- Maintained knowledge of sales, promotions, return policies and security practices.
- Assisted customers in maximizing purchasing power through store financing options.
- Prepared daily sales activity reports for management review.
- Ensured the accuracy and organization of customer files by recording essential details such as names and purchase history.
- Effectively addressed customer queries and actively assisted in locating desired items in the store.
- Implemented additional sources for relevant data gathering in order to analyze metrics effectively.
- Recorded and tracked transactions with precision using computerized database systems like AS400 and Oracle ERP software programs.
QA Administrator
FedEx Ground
Fort Worth, TX
09.2022 - 07.2023
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Packed boxes and stock using organizational guidelines.
- Logged packaging activities and filed reports in company databases.
- Braced, padded, and supported items in packages to prevent shifting and damage.
- Examined and inspected containers, materials, and products to meet packing specifications
Package Handler
FedEx Express
Fort Worth, TX
11.2021 - 09.2022
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Tagged and wrote identifying information on containers, boxes, and cargo.
- Placed bins, carts, and containers in convenient locations to assist with loading efficiency.
- Sorted packages to appropriate slide, line, or belt for final distribution.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Sorted incoming shipments and separated packages by size, type, and destination within warehouse.
MOD Price Change
Walmart
Fort Worth, TX
12.2020 - 11.2021
- Packed and unpacked items, checking breakables before stocking on shelves.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Identified discrepancies between current prices and those listed in the database, resolving issues quickly.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Restocked shelves according to plan-o-grams set up by management team.
Education
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Returns Processing
- Shipping and Receiving
- Proficient in Computer Applications
- Workplace Safety
- Database Entry
- Quality Control
- Active Listening
- Analytical
- Operations Support
- Inventory Control
- Supply Chain Distribution
- Microsoft Office proficiency
- Scanner proficiency
References
References available upon request.
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Customer Care Team Member
Academy Sports + Outdoors
10.2024 - 12.2024
Unloader
Capstone Logistics
07.2024 - 09.2024
General Warehouse Associate
HomeGoods Distribution Center
02.2024 - 07.2024
Sales Associate
Conn's Home Plus
07.2023 - 02.2024
QA Administrator
FedEx Ground
09.2022 - 07.2023
Package Handler
FedEx Express
11.2021 - 09.2022
MOD Price Change
Walmart
12.2020 - 11.2021
Some College (No Degree) -
Houston Community College
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