Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Storey

Devon,PA

Summary

Dedicated Customer Care and Tech Support professional with record of outstanding customer service, skilled technical support and proven multitasking abilities. Committed to maintaining professional relationships and building an effective customer service team to increase customer satisfaction and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Care Team Member

MedScope America
Paoli, PA
07.2022 - Current
  • Successfully respond to customer calls through competent and friendly customer service and prompt problem-solving, handling one-third of all inbound Customer Care calls in September 2022.
  • Manage medical alert device status for customers, including reactivation and cancellation of devices.
  • Provide technical support for new mini lite
  • Demonstrate proficiency with Five9 software to maximize customer call efficiency
  • Employee of the Month, June and September 2022

Tech Support Representative

MedScope America
Paoli, PA
08.2019 - 07.2022
  • Assisted customers in setting up and testing medical alert devices to ensure life-saving functionality by providing clear, direct, and friendly communication.
  • Worked with installers to activate and test medical alert devices at installation.
  • Provided troubleshooting assistance to consumers and installers for any technical issues related to devices.
  • Managed consumer data to ensure on-time delivery of shipments and customer satisfaction.

Installer Coordinator

MedScope America
Paoli, PA
08.2018 - 08.2019
  • Managed contracted installers of medical alert units throughout United States, including recruitment, contracting, retention and termination of installers, as appropriate.
  • Oversaw quality assurance related to installation to ensure that installs occurred in timely manner and in accordance with applicable state requirements.
  • Coordinated with installers and care managers to test and confirm installation of functional medical alert units.

Branch Manager

Hertz
King of Prussia, PA
12.2015 - 01.2018
  • Oversaw operation of busy car rental branch office, including successfully managing customer service function, fulfilling customer reservations and maintaining vehicle fleet.
  • Developed and maintained excellent relationships with body shops to maximize referral business.
  • Managed vehicle maintenance, cleaning and quality to ensure positive customer experiences.

Manager

Elegance Café
Paoli, PA
01.2013 - 01.2015
  • Responsible for afternoon operation of successful pastry and light fare café, including supervising staff, managing receipts and creating cheerful, energetic environment.
  • Trained employees with emphasis on health and safety protocols and ensuring friendly and positive customer experience.
  • Managed competing responsibilities in high pressure environment, while focusing on achieving customer and employee satisfaction.
  • Maintained inventory, tools, equipment, and storage areas to ensure compliance with health and safety regulations.

Education

Bachelor of Fine Arts - Fine Art Photography

Academy of Art University

Skills

  • Time Management
  • Problem Solving
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Multitasking and Organization
  • Microsoft Office

Timeline

Customer Care Team Member

MedScope America
07.2022 - Current

Tech Support Representative

MedScope America
08.2019 - 07.2022

Installer Coordinator

MedScope America
08.2018 - 08.2019

Branch Manager

Hertz
12.2015 - 01.2018

Manager

Elegance Café
01.2013 - 01.2015

Bachelor of Fine Arts - Fine Art Photography

Academy of Art University

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Kimberly Storey