Brenda Renee Ketchum-Robertson
Cheyenne,WY
Summary
Dedicated caregiver with expertise in medication administration, patient assessment, and emotional support. Committed to enhancing client well-being through compassionate caregiving and effective daily living assistance.
Overview
34
34
years of professional experience
Work History
Private Caregiver
Carline Keller
Cheyenne, Wyoming
11.2024 - 02.2026
- Administered medications according to prescribed schedules and guidelines.
- Provided companionship and emotional support to improve client well-being.
- Assisted clients with daily living activities and personal care needs.
- Maintained cleanliness and organization in living spaces to ensure client safety.
- Provided companionship and emotional support to enhance client well-being.
- Documented daily activities and changes in client health status accurately.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Brakepack
McLane
Longmont, Colorado
10.2019 - 06.2020
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
CNA
Cheyenne Regional Medical Center - West Campus
Cheyenne, Wyoming
10.2014 - 07.2016
- Assisted patients with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Documented patient progress in electronic health records accurately.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Educated patients and families on health management and care procedures.
- Facilitated communication between patients, families, and healthcare providers.
- Provided emotional support to patients during their recovery journey.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
CNA
Life Care Center of Longmont
Longmont, Colorado
01.2004 - 02.2006
- Assisted patients with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Educated patients and families on health management and care procedures.
- Facilitated communication between patients, families, and healthcare providers.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Assistant Front End Manager
Albertsons
Longmont, Colorado
01.1992 - 12.2004
- Assisted in managing daily front end operations and employee schedules.
- Trained new cashiers on customer service standards and register procedures.
- Ensured compliance with store policies and health regulations during operations.
- Monitored cashier performance and provided feedback to improve efficiency.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Ensured all employees followed safety regulations while performing their duties.
- Reviewed reports from previous shifts to determine any irregularities or discrepancies.
- Supervised cashiers in handling transactions accurately and efficiently.
- Managed daily operations of the front end area including opening and closing duties.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Life Care Center of Longmont
Longmont, CO12-2004
High School Diploma -
Longmont High School
Longmont, CO05-1987
Skills
- Medication administration
- Patient assessment
- Daily living assistance
- Electronic health records
- Vital signs monitoring
- Patient care management
- Conflict resolution
- Customer satisfaction enhancement
- Team collaboration
- Communication strategies
- Organizational skills
- Emotional support techniques
- Time management
- Training and mentoring
- Problem solving
- Clinical quality program standards
- Empathy display
- Errand running
- Nutrition management
- Client safety and first aid
- Compassionate caregiving
- Fall prevention
- Medical equipment operation
- Client transportation
Custom Section 1
- worked for Servicemaster cleaning building,
Timeline
Private Caregiver
Carline Keller
11.2024 - 02.2026
Brakepack
McLane
10.2019 - 06.2020
CNA
Cheyenne Regional Medical Center - West Campus
10.2014 - 07.2016
CNA
Life Care Center of Longmont
01.2004 - 02.2006
Assistant Front End Manager
Albertsons
01.1992 - 12.2004
Life Care Center of Longmont
High School Diploma -
Longmont High School