Brendayah Rothwell
Marcus Hook,United States
Summary
Healthcare professional with comprehensive experience in patient assistance and care. Proven ability to support medical staff and contribute to positive patient experience. Reliable team player with focus on adaptability and achieving optimal outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Planned Parenthood
06.2023 - Current
- Followed directions of licensed nurses to administer medications and treatments.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Home Health Aide
Serenity Resources LLC
05.2023 - 06.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
Team Leader, COVID-19 PCR Testing Site
Curative Inc
11.2021 - 12.2022
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained database systems to track and analyze operational data.
- Increased patient satisfaction rates by consistently providing courteous service and addressing their needs promptly and effectively.
- Evaluated team member performance regularly, identifying areas for improvement and recognizing exceptional contributions.
- Implemented process improvements that increased daily testing capacity without sacrificing accuracy or quality.
Lab Administration-Senior Lead
Crozer Health
09.2021 - 12.2021
- Central processing for all in/outpatient labs and specimen throughout hospital
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Medical Receptionist
Crozer-Keystone Health Network
10.2012 - 09.2021
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
- Collaborated closely with billing department to resolve discrepancies, contributing to improved financial accuracy.
Insurance Verification Specialist/Customer Service Rep
Medical Supply, Inc.
09.2009 - 10.2012
- Complied with HIPAA guidelines and regulations for confidential client data.
- Improved communication between support staff and clients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive deliveries of product.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased client satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for medical equipment.
- Reduced errors in billing by accurately maintaining client records with updated insurance information.
Home Health Aid/Caregiver
ComforCare Senior Service
05.2010 - 02.2011
- Assist RN with helping with daily living activity
- Feeding, Bathing, Dressing, ROM
- Experience in using Hoyer Lift
- Experienced in trachea Care
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Certification - Phlebotomy
Delaware Community College
04.2025
Diploma - Medical Billing and Coding
Anthem Institute
Springfield, PA10.2009
High School - College Prep
Chester High School
Chester, PA01.2005
Skills
- Time management
- Patient-focused care
- Supporting personal needs
- Attention to detail
- Calm under stress
- Basic life support
- Certified in CPR/AED
Middle Initial
L.
Certification
CPT-Certified Phlebotomy Technician
Timeline
Health Care Assistant
Planned Parenthood
06.2023 - Current
Home Health Aide
Serenity Resources LLC
05.2023 - 06.2023
Team Leader, COVID-19 PCR Testing Site
Curative Inc
11.2021 - 12.2022
Lab Administration-Senior Lead
Crozer Health
09.2021 - 12.2021
Senior Medical Receptionist
Crozer-Keystone Health Network
10.2012 - 09.2021
Home Health Aid/Caregiver
ComforCare Senior Service
05.2010 - 02.2011
Insurance Verification Specialist/Customer Service Rep
Medical Supply, Inc.
09.2009 - 10.2012
Diploma - Medical Billing and Coding
Anthem Institute
High School - College Prep
Chester High School
Certification - Phlebotomy
Delaware Community College
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