Brenda Yaneth Miranda Hernandez
Wenatchee,WA
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs. Knowledge of the Epic system.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Representative II BL
Confluence Health
Wenatchee, WA
12.2024 - 03.2026
- Assisted with sending patient accounts to the correct department for coding and/or insurance denial issues.
- Assisted with our Charity care program applications.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Notified patients of past due accounts.
- Knowledge of the revenue cycle and what may delay insurance payments.
- Coordinated insurance verification processes to ensure compliance and reduce claim denials.
- Provided exceptional customer service, resolving inquiries and concerns effectively.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Streamlined communication between departments to improve workflow and patient satisfaction.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Cashier
La Tienda Mexicana
10.2018 - 12.2024
- Processed cash, credit, and debit transactions with accuracy and efficiency.
- Maintained a balanced cash register and ensured the security of all transactions.
- Provided exceptional customer service, addressing and resolving any issues.
- Assisted in inventory management and restocking of merchandise.
- Managed customer inquiries and provided information on products and services.
- Resolved customer issues and complaints in a professional and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to ensure seamless operations and excellent service.
Education
High School Diploma -
Del Puerto High School
AAHAM CRCS Certified - undefined
Confluence Health
CPC - Medical
AAPC
Skills
- Customer Interaction: Experienced in managing customer inquiries, providing information and ensuring a positive experience
- Cashiering: Proficient in handling cash transactions, processing payments, and maintaining accurate records
- Customer Service: Strong ability to manage and resolve customer concerns, ensuring a positive experience
- Communication: Effective communication skills with the ability to liaise with customers, colleagues, and management
- Attention to Detail: Meticulous in maintaining records, ensuring data accuracy, and compliance with regulations
- Technology Proficiency: Skilled in using POS systems and other relevant software to streamline processes Advanced knowledge of Microsoft Office Programs-Word, Excel, PowerPoint, and Outlook
- HIPAA compliance
- Payment collection
- Medical terminology
- Conflict resolution
- Medicaid
- Workflow optimization
- Multitasking and organization
- Patient registration
Certification
- CPC, AAPC - 6 MONTHS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Services Representative II BL
Confluence Health
12.2024 - 03.2026
Cashier
La Tienda Mexicana
10.2018 - 12.2024
AAHAM CRCS Certified - undefined
Confluence Health
High School Diploma -
Del Puerto High School
CPC - Medical
AAPC