JACKIE LYN RETORIANO
STATE_US
Summary
Result-driven Customer Service Representative with 4 years of experience strong background in customer service, financial planning and healthcare. Agile with excellent communication and analytical skills and in-depth understanding of customer needs, products and services.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Financial Services Representative
Asiatel Outsourcing
Hanston Square, San Miguel Ave, Ortigas Pasig
11.2024 - 04.2026
- Facilitated customer account management, ensuring accurate information and timely updates.
- Assisted clients in understanding financial products, enhancing customer satisfaction and retention.
Customer Service Representative
Concentrix Bridgetowne
C5 E Rodriguez Jr. Ave, Quezon City,
01.2023 - 01.2024
- Guided customers through the wheel selection process, offering expert advice on product
- Managed and resolved complex issues such as shipment delays and product defects, ensuring swift resolutions and maintaining customer loyalty.
- Developed and implemented a feedback system that increased customer reviews and improved service delivery.
Customer Service Representative
Teleperformance
01.2022 - 01.2023
- Delivered comprehensive customer support to clients, managing over 200 inquiries per week related to banking products, account management, and financial transactions.
- Assisted clients with account setup, maintenance, and troubleshooting, ensuring a seamless banking experience.
Customer Service Representative
RESULTS CX
01.2021 - 01.2021
- Provided top-tier customer support to an average of 150+ customers per week, resolving issues related to billing, service outages, and technical difficulties.
- Trained and mentored new hires on best practices for customer service and the use of telecommunications systems.
- Consistently received positive feedback from customers and maintained an average satisfaction rating of 4.8 out of 5.
Education
Associate of Science -
St. John Bosco College
Pasig Bldg., Cor. Dr. Sixto Antonio Ave., Caniogan03-2018
High School Diploma -
Eusebio High School
C. Raymundo Ave, Pasig04-2013
Skills
- Customer Interaction: Over 4 years of experience handling high-volume customer interactions, resolving issues, and ensuring customer satisfaction
- Communication: Excellent verbal and written communication skills, adept at explaining complex information clearly and concisely
- Problem-Solving: Strong problem-solving abilities, capable of troubleshooting and resolving a wide range of customer issues efficiently
- Product Knowledge: In-depth knowledge of product specifications and features, enabling effective customer support and upselling
- Conflict Resolution: Experienced in managing difficult customer situations with patience and professionalism, ensuring positive outcomes
- Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment without compromising service quality
- Team Collaboration: Proven ability to work collaboratively within a team, providing support and training to new hires
- Data Management: Proficient in maintaining accurate records of customer interactions, transactions, and feedback
- Adaptability: Flexible and quick to adapt to new procedures, products, and technology in a dynamic work environment
Timeline
Financial Services Representative
Asiatel Outsourcing
11.2024 - 04.2026
Customer Service Representative
Concentrix Bridgetowne
01.2023 - 01.2024
Customer Service Representative
Teleperformance
01.2022 - 01.2023
Customer Service Representative
RESULTS CX
01.2021 - 01.2021
Associate of Science -
St. John Bosco College
High School Diploma -
Eusebio High School