Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline

Brenden Diggs

Richmond Hill,GA

Summary

Accomplished IT professional with a solid foundation in technical support, project management, and leadership. Equipped with the Google IT Support Professional Certification and practical experience, poised to excel in a remote IT support role. Currently advancing through a Bachelor's program in Cybersecurity and Information Assurance at WGU, complemented by additional IT and security certifications. Dedicated to remaining informed on the latest industry advancements to continuously enhance expertise in the field of Information Technology.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head of IT and Projects

Pine Cove
05.2019 - 08.2024
  • Managed the setup, operation, and maintenance of IT infrastructure, including audio and video equipment, to ensure high-quality content delivery
  • Provided technical support for all IT-related issues, including hardware and software troubleshooting, minimizing downtime
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes
  • Implemented and maintained a comprehensive inventory system for IT and AV equipment, ensuring efficient use of resources
  • Collaborated with program and operations teams to integrate technology into camp activities, enhancing the overall experience for over 2,000 campers
  • Communicated effectively with supervisors, staff, and campers to address technical issues and ensure a positive and safe environment
  • Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards

Program Director

Pine Cove
  • Designed and executed weekly programs for over 2,000 campers, including technology-driven activities
  • Monitored program outcomes and implemented improvements based on feedback, optimizing efficiency and participant engagement
  • Led training sessions, equipping new hires with necessary skills to utilize various computer programs

Associate Site Director

Pine Cove
  • Oversaw spiritual development and cohesion for a team of 50+ college students, enhancing collaboration and productivity.
  • Delivered sermons and led devotionals, fostering a positive, engaging environment for staff and campers.
  • Built and maintained strong relationships with church staff and host families, ensuring that programs met community needs.

Worship Director

Forge Institute
08.2023 - 04.2024
  • Curated and led worship services, integrating technical support for audio and video systems
  • Recruited and trained volunteers, including technical support roles, to ensure smooth service operations
  • Organized rehearsals, providing feedback on both performance and technical aspects to improve overall quality

Operations Intern

Forge Institute
  • Assisted in the installation and maintenance of camp infrastructure, including IT and AV systems
  • Supported the operations team with routine checks and problem-solving, contributing to the efficiency and reliability of camp facilities
  • Handled administrative tasks, including data entry and documentation, ensuring accurate record-keeping

Tournament Director and Outreach Coordinator

Fellowship of Christian Athletes
03.2022 - 03.2023
  • Led the organization and execution of tournaments, utilizing technical skills to manage registration systems and data analytics
  • Analyzed performance metrics and implemented strategic changes to enhance future event outcomes

Certified Trainer

Darden
01.2022 - 02.2023
  • Designed and delivered training programs to enhance employee skills and knowledge in various technical areas
  • Evaluated training effectiveness through feedback and assessments, making adjustments to improve program outcomes
  • Collaborated with teams to develop training materials and resources tailored to specific needs

Real Estate Sales Associate

Waterways
09.2019 - 04.2020
  • Generated leads for sales and rental properties through cold calls and referrals
  • Utilized CRM software to track client interactions and streamline administrative tasks
  • Developed strong relationships with clients by providing exceptional customer service and timely communication

Education

Bachelor's in Cybersecurity and Information Assurance -

Western Governors University (WGU)

Status: In Progress

Masters Level Leadership And Theology Credits -

Forge Leadership Program
05.2024

Skills

  • Technical Support
  • Leadership
  • Project Management
  • Creative Thinking
  • Networking
  • Software
  • Hardware
  • Troubleshooting
  • Security

Certification

Google IT Support Professional Certificate

Volunteer Experience

Compassion Christian Church: College Worship Leader

  • Led worship services, integrating audio and video technologies to enhance the worship experience

Compassion Christian Church: Elementary Large Group Leader

  • Organized and led large group sessions, integrating multimedia presentations to enrich the learning experience

Timeline

Worship Director - Forge Institute
08.2023 - 04.2024
Tournament Director and Outreach Coordinator - Fellowship of Christian Athletes
03.2022 - 03.2023
Certified Trainer - Darden
01.2022 - 02.2023
Real Estate Sales Associate - Waterways
09.2019 - 04.2020
Head of IT and Projects - Pine Cove
05.2019 - 08.2024
Program Director - Pine Cove
Associate Site Director - Pine Cove
Operations Intern - Forge Institute
Western Governors University (WGU) - Bachelor's in Cybersecurity and Information Assurance,
Forge Leadership Program - Masters Level Leadership And Theology Credits,

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Brenden Diggs