Brenden Estes
Plattsburgh,NY
Summary
Professional associate with solid background in moderation and community management. Demonstrates strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in conflict resolution, content review, and policy enforcement. Reliable and prepared to make significant impact in this role. I prioritize every interaction with empathy and care for my coworkers and clients.
Overview
6
6
years of professional experience
Work History
Mod Team Associate /Remodel Associate
Walmart
07.2023 - 07.2025
- Collaborated with team to streamline operational workflows and enhance efficiency.
- Managed inventory levels, ensuring timely replenishment of stock and reducing shortages.
- Trained new associates on standard operating procedures and safety protocols.
- Conducted quality control checks to maintain product standards and minimize defects.
- Coordinated with cross-functional teams to resolve operational issues promptly.
- Supported business development initiatives by providing insights on user behavior patterns based on mod team observations.
- Trained new mod team associates, ensuring they were equipped with necessary skills and knowledge for optimal performance.
- Participated in ongoing professional development opportunities, enhancing skills and knowledge relevant to the mod team associate role.
- Promoted a positive community culture through actively enforcing rules, guidelines, and promoting constructive engagement among users.
- Worked closely with other departments to address specific concerns related to moderated content or reported users, fostering a collaborative working environment.
- Customer service training showing empathy and patience with every interaction.
Packaging Associate
SterRx
12.2020 - 07.2023
- Operated packaging machinery to ensure efficient production workflow.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to streamline packaging processes and reduce downtime.
- Trained new associates on safety protocols and standard operating procedures.
- Maintained accurate inventory records and assisted in stock management tasks.
- Implemented process improvements that enhanced packaging efficiency and reduced waste.
- Monitored equipment performance, reporting issues for timely maintenance interventions.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Demonstrated adaptability by quickly learning new equipment operations or adapting to updated procedures as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and practiced sterile gowning procedures.
- Handled controlled substances as well as been trained as a designated observer.
- Dealt with and followed FDA guidelines in the workplace.
- Operated tape machines, scales and label printers to package items correctly.
- Assisted in the training of new employees, sharing knowledge of best practices and company policies.
- Consistently met or exceeded daily production quotas while maintaining focus on accuracy and quality control measures.
Bus Cleaner /Maintenance Associate
CCPT
10.2019 - 03.2020
- Cleaned and sanitized buses, ensuring compliance with safety and cleanliness standards.
- Operated cleaning equipment effectively to maintain bus interiors and exteriors.
- Organized cleaning supplies and tools for efficient workflow during shifts.
- Conducted routine inspections of buses for cleanliness and reported maintenance needs.
- Collaborated with team members to improve cleaning processes and efficiency.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Adapted quickly to changing schedules and bus fleet demands to meet operational needs.
- Prevented potential safety hazards by promptly addressing spills, debris, or other obstructions on buses'' floors and seating areas.
Warehouse Worker
Taylor Rental Party Plus
07.2019 - 10.2019
- Assisted in inventory management, ensuring accurate stock levels were maintained.
- Learned safety protocols and best practices to minimize workplace hazards.
- Collaborated with team members to streamline order fulfillment processes.
- Conducted routine equipment checks to ensure proper functioning and safety compliance.
- Supported loading and unloading of shipments, contributing to timely deliveries.
- Adapted quickly to new tasks and workflows in fast-paced environment.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
High School Diploma -
Plattsburgh Senior High School
Plattsburgh, NY06-2018
Skills
- Community engagement
- Complaint handling
- Incident reporting
- De-escalation techniques
- Policy enforcement
- Cultural awareness
- Dispute mediation
- Innovation and creativity
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
Timeline
Mod Team Associate /Remodel Associate
Walmart
07.2023 - 07.2025
Packaging Associate
SterRx
12.2020 - 07.2023
Bus Cleaner /Maintenance Associate
CCPT
10.2019 - 03.2020
Warehouse Worker
Taylor Rental Party Plus
07.2019 - 10.2019
High School Diploma -
Plattsburgh Senior High School