Kelci Wal
Springfield
Summary
Dynamic Digital Team Associate recognized for expertise in community engagement and report documentation. Known for building positive relationships and resolving customer issues efficiently, ready to contribute to organizational goals with a focus on quality assurance.
Overview
6
6
years of professional experience
Work History
Digital Team Associate
Walmart
Springfield
09.2020 - Current
- Assisted customers with product inquiries and service needs, ensuring prompt resolution of issues.
- Trained new associates on store policies and customer service standards, improving team readiness and customer interactions.
- Provided exceptional customer service by resolving complaints and answering inquiries accurately.
- Maintained productivity and quality standards in operational tasks, ensuring efficient service delivery.
- Built and nurtured relationships with peers and management to foster teamwork.
- Conducted quality checks on products, documenting discrepancies for further action.
- Sought opportunities to exceed job requirements through proactive engagement, contributing to a positive work environment.
Intern
Huber Heights Police Divison
Huber Heights
01.2026 - 03.2026
- Engaged with community during ridealongs with deputies to build trust and rapport.
- Supported police officers during community events and safety demonstrations for improved outreach.
- Cultivated positive relationships with staff and management to strengthen teamwork.
- Documented officer-public interactions to ensure accurate reporting and transparency.
Education
Bachelor of Arts - Crime And Justice Studies
Wright State University
Dayton, OH05-2026
Skills
- User support
- Quality assurance
- Report documentation
- Problem solving
- Team collaboration
- Community engagement
Timeline
Intern
Huber Heights Police Divison
01.2026 - 03.2026
Digital Team Associate
Walmart
09.2020 - Current
Bachelor of Arts - Crime And Justice Studies
Wright State University