Brenden Kline
West Point,IA
Summary
Knowledgeable and dedicated customer service professional with experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Also looking to expand knowledge in the psychology field.
Overview
5
5
years of professional experience
Work History
Loading Technician
Iowa Fertilizer Company
05.2023 - Current
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
Price and Signage Lead
Dick's Sporting Goods
10.2022 - 05.2023
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Trained new associates as needed
Apparel Associate
Dick's Sporting Goods, Inc
06.2021 - 10.2022
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Used POS system to process sales, returns and exchanges.
- Operated cash register to complete cash, check and credit card transactions.
Shift Manager/Key Holder
Brad's Pad
10.2019 - 06.2021
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
Cook/Cashier/Associate
McDonald's
04.2018 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - Psychology
Southeastern Community College
West Burlington, IA06.2024
High School Diploma -
Fort Madison High School
Fort Madison, IA05.2021
Skills
- Customer Service
- Computer Skills
- Supervising and Collaborating
- POS
- Technically Advanced
- Cashiering
- Retail Sales
- People Skills
- Activities
Timeline
Loading Technician
Iowa Fertilizer Company
05.2023 - Current
Price and Signage Lead
Dick's Sporting Goods
10.2022 - 05.2023
Apparel Associate
Dick's Sporting Goods, Inc
06.2021 - 10.2022
Shift Manager/Key Holder
Brad's Pad
10.2019 - 06.2021
Cook/Cashier/Associate
McDonald's
04.2018 - 01.2020
Associate of Science - Psychology
Southeastern Community College
High School Diploma -
Fort Madison High School
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