BRENDEN MALEBRANCHE
Norwalk,CT
Summary
Motivated and detail-oriented Information Technology professional with a solid background in technical support and customer service. Leveraging strong problem-solving skills and a comprehensive understanding of information technology, I am dedicated to providing exceptional technical support and maintaining high standards of security assurance. Currently pursuing a Master’s in Cybersecurity to enhance my expertise in information technology security and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager / Retail Sales Consultant
T-Mobile
09.2017 - Current
- Led retail operations, consistently exceeding sales targets and fostering a high-performance team environment
- Diagnosed and resolved complex device issues using advanced technical knowledge, ensuring seamless customer experiences and promoting information technology-driven solutions
- Cultivated strong client relationships through effective communication of information technology functionalities and solutions, resulting in enhanced customer satisfaction and retention rates
Server/Trainer, Busboy
Applebee’s
04.2012 - 05.2014
- Provided outstanding customer service in a fast-paced restaurant environment, proficiently managing point-of-sale systems for order processing and customer management
- Trained and mentored new team members on operational procedures and service standards, facilitating smooth integration into the team
- Utilized technology tools to optimize service efficiency and enhance overall dining experiences for guests
Education
Master of Science - Cybersecurity
Pace University
Bachelor of Science - Criminal Justice
Monroe College
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Programming Languages: Python
- Statistical Methods
- Database Querying: SQL
- Multitasking & Prioritization
- Problem-Solving
- Law & Ethics
- Criminal Investigation
- Time Management
- Security Control & Assurance
- Information Technology Support & Security Assurance
- Project Management
- Process Improvement
- Technical Reporting
- Risk Assessment & Mitigation
- Troubleshooting
- Relationship Building
- Strong Verbal and Written Communication
- Attention to Detail
- Documentation & Database Maintenance
Certification
CompTIA A+ Certification 1101 and 1102
Additional Information
Actively pursuing continuous professional development in cybersecurity through academic studies and relevant certifications., Effective in dynamic environments, both independently and as part of a team., Committed to delivering exceptional technical support and maintaining high standards of security assurance.
Professionalexperiencehighlights
- Acquired academic and hands-on knowledge in cybersecurity, information security management, coding, and database management systems.
- Certified in fundamental and advanced techniques of network and cybersecurity maintenance.
- Skilled in developing test cases, simulation, penetration testing, and infrastructure vulnerability management.
- Proficient in network and security protocols, internal control principles, and information technology general controls.
- Demonstrated leadership, organization, communication, and interpersonal skills.
- Proven ability to address technical issues with attention to detail and quick problem assessment.
Timeline
Manager / Retail Sales Consultant
T-Mobile
09.2017 - Current
Server/Trainer, Busboy
Applebee’s
04.2012 - 05.2014
Master of Science - Cybersecurity
Pace University
Bachelor of Science - Criminal Justice
Monroe College