Brenden Wiley
Wylie,TX
Overview
11
11
years of professional experience
Work History
Logistics Coordinator
AOSS Medical Supply Inc.
09.2023 - Current
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Tracked orders and notified customers of status or potential delays.
Amazon FBA Seller / Warehouse Mgr.
XDOG, Inc.
01.2020 - 08.2023
- Install all computer hardware
- Identify and integrate software
- Troubleshoot and Provide technical training on all systems
- Monitor and evaluate sales performance to make informed decisions and improve results
- Collaborate with customer service team to achieve seamless customer experience
- Develop and execute online strategies for leads, sales and pricing to generate revenue
- Resolve customer disputes courteously to enhance customer satisfaction
- Market and merchandise products for optimal sales promotion.
Machine Tester
Downing Wellhead
01.2019 - 01.2020
- Installed and tested software on production equipment
- Responsible for building production equipment
- Assessed/monitored equipment to detect signs of malfunction
- Performed preventative maintenance on equipment
- Investigated processing errors and malfunctions, resolving issues as detected.
Customer Service Associate
Lowe's Inc.
01.2016 - 01.2020
- Collaboration
- Communication
- Multi-tasking
- Project management
- Adaptability
- Conflict resolution
- Negotiation
- Marketing
- Merchandising
- Work Ethic
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Educated customers on product and service offerings
- Offered exceptional customer service, actively listening and providing appropriate solutions.
Crew Leader
Little Guys Movers
01.2013 - 01.2014
- Communicated effectively with upper management, team members, and customers to ensure highest level of excellence.
Skills
- Hardware/Software support
- Amazon FBA Processing
- Customer Accounts Management
- Warehouse/Inventory Management
- Shipping/Receiving Process Management
- Dedicated and detail-oriented problem solver
- Leadership ability
- Persistence
Accomplishments
- 2021, 2023, Improved systems processing for XDog
- Increased FBA revenue exponentially
Timeline
Logistics Coordinator
AOSS Medical Supply Inc.
09.2023 - Current
Amazon FBA Seller / Warehouse Mgr.
XDOG, Inc.
01.2020 - 08.2023
Machine Tester
Downing Wellhead
01.2019 - 01.2020
Customer Service Associate
Lowe's Inc.
01.2016 - 01.2020
Crew Leader
Little Guys Movers
01.2013 - 01.2014
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