Brendon Field-Larkins
Kissimmee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Disney
09.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Guidewell Source
11.2021 - 03.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food Runner
Popeyes
05.2020 - 11.2021
- Monitored dining room inventory and replenished as necessary.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
Education
High School Diploma -
Business Of Sports School
New York, NY07.2020
Skills
- Calm Under Pressure
- Complaint Handling
- Computer Skills
- Understanding Customer Needs
- Problem-solving abilities
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Disney
09.2022 - Current
Customer Service Representative
Guidewell Source
11.2021 - 03.2022
Food Runner
Popeyes
05.2020 - 11.2021
High School Diploma -
Business Of Sports School
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