Brendon Johnson
Cincinnati,OH
Summary
Knowledgeable Field Service Technician with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
7
7
years of professional experience
Work History
Field Service Engineer
Hyosung USA
Cincinnati, OH
06.2022 - Current
- Servicing OH, IN, and KY traveling to various sites to service Chase, Bank Of America, Fifth/Third, Huntington Bank, PNC, and many other Financial Institutions to provide solutions and increased efficiency on Automated Teller Machines and Teller Cash Recyclers
- Hub Champ, organizer of my areas parts and inventory
- Assist Financial Institution in troubleshooting, debugging, increasing efficiency and providing solutions on branch owned ATM’s and TCR’s
- Software support in the field ensuring machines are running off of the correct operating system
- Provide day to day logs of error reports to Lead and Manager to ensure efficiency of ATM’s and TCR’s
- Cash recycler, bill/ check note acceptor and dispenser repair, module replacements and preventative maintenance
- Scheduled meets with financial institution personnel for preventative maintenance on Teller Cash Recyclers and training
- Analyzed machine error messages and diagnostic test results to identify
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment
Slot Technician
Hard Rock Casino
Tampa, FL
11.2017 - 06.2019
- Respond to slot technical calls on casino floor.
- Lead and assisted numerous installs of new machines with visiting Vendors and team members.
- Set up and tested gaming machines and to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Assisted slot supervisors and slot technician supervisors to settle disputes on the gaming floor occurring from machine malfunctions.
- Conducted routine inspections to verify compliance with gaming control. with jackpot payout verifications.
- Provided Seminole Gaming Commission and slot managers assistance with jackpot payout verifications on gaming floor.
- Performed routine maintenance of slot machines and ATM kiosks.
- Assisted Seminole Gaming in game set up/ optioning in accordance with Seminole Gaming requirements.
Education
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel, FLSkills
- Root cause analysis/ problem solving abilities
- Increasing long-term efficiency on equipment
- Customer service and relations
- Teamwork skills
- Organized and neat in personal, and customers work space
Accomplishments
Promoted early in 1 year apprenticeship program from Slot Tech Apprentice to Slot Tech 1.
- Resolved product issue through consumer testing.
Timeline
Field Service Engineer
Hyosung USA
06.2022 - Current
Slot Technician
Hard Rock Casino
11.2017 - 06.2019
High School Diploma -
Wiregrass Ranch High School